This is a busy urban hotel ,we were in transit ,it is used for professional conferences etc The laundry service was the best I have ever gotten elsewhere I.e Europe ,express service We arrived very late ,they organised a substantial burger — I have gone through the past 40 years not eating burgers— so I was very glad of it to relieve a gap The choice at breakfast was impressive Our room was substantial,effectively a suite and sufficient bathing shampoo,,razors( I left mine in Malaysia) etc. The TV worked The security staff ,porters had a sense of humour but also on the ball at keeping front of hotel moving There were daily newspapers in the lobby Architecturally impressive atrium and amazing flyover railway outside the like of which you don’t get in Ireland and UK Despite the business outside oasis of calm within I guess the only other Radissons I have been in have been Bruges ,Helsinki and Dublin— a reliable brand

It is no different to any other transit or central urban hotel hotel e.g Hilton in central Kuala Lumpur or massive Clayton at Dublin airport.it is difficult for staff to interact other than say ring 0

The Radisson Blu offers necessary comfort, the reception is efficient, though there was a long wait to check in, possibly due to high demand. The rooms are good, though we had an issue with hot water—on the first night, we had to wait 20 minutes, and on the second morning, there was no hot water. Aside from this, the room provided ample comfort, including good bedding and Radisson Blu's signature blue neon style. The staff were friendly and helpful. The rooftop pool is small but charming, offering a refreshing escape from Kochi's heat. Despite the hot water issue, our stay was overall pleasant.

The customer service, the location, and food. Excellent buffet breakfast. Ala carte menu at Keshia is good, and their pancharanha paneer was so tasty Dinner buffet at Keshi was so carefully crafted masterpieces. Taste and presentation was wonderful Ms. Jophy, the host, was very hospitable and welcomed & guided me through the dinner buffet. Room, although small, the price is half that of what you would pay for a Rad Blu in Chennai or Bangalore. The rooms in Bangalore and Chennai are much larger All staff were very hospitable, courteous snd very helpful. Joyce, Manish, Jesmon, Delvin, Komal and Manoyara. Interacted with a few other staffs as well and they need a round of appreciation

The rooms were a tad bit small, but being a solo traveller, it was cosy

The cleanliness and ambience was very nice in Radison Blu. The location is also good in center of the city.

Biggest problem of Radison BLU Kochin is the staff very very sad faces around everywhere. The front desk staff while I checked in a lady was i think angry or Sad but didn’t bother to great me properly. The restaurant staff were behaving as if i have gone there to steal food. Very very sadiest staff. And when i was checking out in the morning again the front desk lady didn’t even bother to ask the room card just kept looking down and gave me the bill. Not a good customer service 😟

Everything except check out

Whilst checking out, waited more than 40 minutes for luggage assistance but nothing happened, lady receptionist who promised assistance was keep on ignoring my repeated call. At the end I myself managed 4 heavy luggage and gave a written complaint to the duty manager.

Excellent location. The staff are friendly and very professional. My daughter forgot her Kindle device in the room when we checked out. The housekeeping staff contacted us later in the day and coordinated for us to collect it. Thank you for your diligence!

We arrived around 10pm and the reception area looked large, badly lit and empty - although the staff at reception were friendly and efficient. As we couldn't see any other residents or women guests, we were worried that we were at the wrong hotel. The room however was excellent and the reception looked much friendlier and safer during the day.

The building was tidy, they are renovating it. The breakfast was really good, they even had bacon. The staff was very kind and helpful. There is a nice view from the rooftop.

The property is prettier on the pictures. But it was tidy. Unfortunately we didn’t really had window on the room just a strange one. The elevators are really slow! That’s need to be improved! Our card to the room didn’t work if it even became close to a phone, and we had to go to the reception to get a new one all the time. The water pressure was not enough strong, and it took a while for the water to go down in the tap.

Five members of our family stayed there in two rooms. Had a pleasant stay. Breakfast is good. This is my second time staying at this hotel.. One negative thing is the swimming pool issue. There is no pool man and it is out of service. The reception staff are very good and cooperative. Especially Ms. Anakha and Mr. Sajin is very polite and very helpful. Anakha arranged the pool facility before the checking out.

Breakfast

Breakfast was good; had variety.

They have big bottles fixed to the wall of bathroom for shampoo, conditioner, body wash, hand wash and body lotion. Idea is good; but they should check frequently to see whether it is empty or not. My body wash was empty and I informed the reception at 8:00 in the morning; but it was still empty when I had a bath at 16:00 hours!!! follow up on customer complaint is not good.

The property itself looks nice, the quality of furniture and general furnishings is high. My room was spacious, the bathroom was well appointed, as expected from Radisson Blu. Nice pool on the rooftop, albeit a bit small.

The furniture does look dated, and probably the hotel would benefit from a renovation. There was a stale smell in the room which only intense Breakfast was not at 5* quality, the coffee was just plain bad. I had booked an airport transfer which was confirmed, but never materialized, so I booked a taxi on the spot (probably the recommended way to go, get a prepaid taxi at the airport, should take about 50 mins).