This hotel really exceeded our expectations. Everything from the welcoming staff, to the location, to the ambience, to the room, the cleanliness, the daily room service and exceptional service, Cochin Palace really outdid themselves. Overall, no complaints, highly recommend.

The only two things we found that could've been better were the restaurant and their menu choices. Food was really good and of high quality but the variety was pretty low. Other than that, our rooms' door/keycard had a few malfunction problems but other than that no complaints.

The room was very spacious. The reception staff and room keepers were very helpful and assisted us quickly with all requests

The hotwater system should be improved.

Room was clean, staff were helpful.

Took 2 rooms, both room had water log. Basin water took time to drain. Better if add fridge in every room..

Was An unexpected gem, very clean, comfortable, well priced, and centrally located to where I needed to be. Staff were very friendly and professional, especially Krish at the front desk and the GM. However, i did not care for the experience of walking in from my day of business on my first day and being assertively demanded for immediate payment to my room by a person behind the desk who did not identify himself and acted with authority but was unprofessional at the same time. I asked if he was the owner and he laughed and avoided the question. He was not. It was surprising as I had just checked in from an international flight early that morning and had explained i would pay cash (per their preference) following my visit to the local bank later that same morning, so could put a CC on file in the meantime. Being approached the way I was as soon as I walked in the lobby later that day was insulting as if to suggest there was a non payment problem! Other than that one unpleasant experience, I really appreciated the overall guestroom quality and value compared to several other more reputed Branded hotels in the area that I have stayed at over past years. If you're not looking for amenity frills (restaurant, pool, fitness etc), which i was not, as i have my local go tos for that, and if what you want most is a good clean bed and bathroom in a reasonably central and safe area free of damp/old hotel smells etc, then this is a great option for you! This hotel included thoughtful details in the room that as a frequent traveler and Hospitality interior designer, I didn't expect for the modest price. This has become my preferred hotel stay for Kochi moving forward!

Refer to above review for my single unpleasant experience. Also, this hotel was unfortunately hard ro find. Poor street signage. The only street front sign they had was not lit or well designed for visibility. Unless one is patient to look for it, its easy to live in the area for years (like my cousins) and not know it exists!

Clean and helpful staff

Water log in toilet. Coukd add fridge in every room.

Friendly staff, neat, clean, comfortably with excellent foods

Nothing

Staff was attentive

Front desk isn't manned 24x7, although they do give you the number of the manager if you want to go out.

Excellent Hospitality and cleanliness ... Iam very much satisfied

No onsite restaurant

Morning staff was very friendly and morning security was very helpful too. breakfast was ok. Room was clean and neat.

We came directly from airport, and I had to lift my 30kg luggage through the steps and there was no one to help us or to open the door for us. I reached there around 2am and I had to wait long time for the receptionist to do all my paperwork. you could do all these paper works online or on the next day when we travel around 245 hours and reaching there in the early morning.

Location was ideal

AC was not working properly, even after informing the staff two times, the response was poor