Good location, cleanliness and good hotel

I got a message from hotel, check-in is possible after 12:00hrs, So I arrived hotel at 12:00. but the reception(Name: Don) says, may take 15mins and later again 30min and later don't know how long. However he has been giving rooms to others who came after me, but not to me. He kept me waiting until 13:45 and then other lady from receptions issues a room to me. Because of the message from Hotel, I have reached the hotel early, otherwise directly I would have gone after 14:00 hrs. it was so annoying and waste of my time. Normally after a long travel this kind of behaviour annoys peak.

Location is good .accessibility of transport is good. The stay was made comfortable by the staff . they were friendly and courteous. Metro was just a short walk away . Public transportation was readily available

Cleanliness of the washroom was not to my standards . the dustbin in the bathroom wouldn't open with the foot pedal being jammed.

The breakfast was awesome rooms were good

There was luke warm water for shower for 3 days

Metro view and the complimentary breakfast. Very close to the Metro station. Very clean

Some switches were not working. Expected a bigger room with more seating options (like a couch)

Location Dining facilities Room size Comfy mattress Swimming pool Food at Pool side restaurant was excellent. Cheff has taken extra care in doing our food as per our requirements.

Overall feel and cleanliness could be far improved when considering it to be a Five Star Hotel. Staff are considerative and attentive but could improve, guess lack of proper training to keep up the show..

food was amazing

that its not worth the money because my booking didnt include breakfast or any meal

Good location. View of Kochi metro. Very well connected. Good value

Too many random people as it’s close to downtown and has a bar

Good location at the centre of the city. Room was quite good.

Even though we selected no smoking rooms, there was cigarette smell coming from the AC vents. Since the AC is centralised, it looks like someone was smoking from a nearby room and it got mixed up.

Breakfast was good. The number of items were limited though

The dinner at 10th floor. The food was mediocre for that price and note even close to authentic. Sleepy service very poor food quality and exorbitant price. It took 50 minutes to get the food. When we complained the waiter showed frowny face😀

Location is good if someone wants to be stay Near Kadavantara , Panampally Nagar , Vytilla , South Railway station , Gandhi Nagar and Girinagar . 5 mins walk to the metro station . Situated bang on the road . Couple of eating joints nearby just in case you do not wish to eat at the hotel . Good Rooftop Bar with live music . It is a shade expensive though .

Front office communication can be better , Drive in to the hotel is very congested and small .