Check-In: Easy. Simple. Smooth as silk. Khyati is really professional at what she does. Room: Fabulous. I loved the lighting system as well as the full size windows. The thought gone into room layout is amazing. Bathroom and Toilet: Shower is amazing, with the amenities kit provided wonderfully curated. The toilet features a Japanese system which was my first time experiencing it. It is fun to use and very practical. Hotel walkaround: Well laid out, plenty of place to sit and explore. Lobby is good. I regret not being able to visit the swimming pool since I had been attending the Bryan Adams concert that was happening that evening, walking distance away from the hotel. Breakfast: Well curated, sumptuous, well-equipped stations. Food was delicious, I had a lot. The food is really good and the staff is amazing.

I did not like myself not having enough time to enjoy the hotel more. Its too damn good.

Breakfast was excellent . On the club package , drinks and snacks in the bar were such a pleasure. service in the bar was superb and the snacks were delicious.

I had to track a waiter down every day to ask for coffee . At most hotels it is automatically offered as one sits down. friends got macaroons in their rooms when they arrived . idid not . The mini bar was only filled after I had checked in which was strange and disturbed my rest. it should be done before.

The breakfast spread was great, both qualitatively and quantitatively. The staff is nice and helpful. Rooms were clean and the bathrooms are of decent size. Basic amenities were present in the room. Since I informed beforehand that I was travelling for my fiancé's birthday, the Hotel was kind enough to decorate my room and surprise us with a cake. All in all, they deserve a high score for their pleasant hospitality.

If I had to nitpick, I'd say the room size is a tad smaller for the price they charge. The extensive use of mirror makes the illusion of a larger room but at the price they are at, the rooms could be slightly bigger with a proper dressing area.

Grand Hyatt Gurgaon is the perfect blend of luxury, comfort, and excellent service. this hotel provides an unforgettable experience with its high standards of hospitality. Highly recommended, and definitely will come back again. my stay at was nothing short of perfect. The combination of luxurious accommodations, excellent dining, and impeccable service made for an unforgettable experience. I would highly recommend this hotel to anyone looking for a high-quality, comfortable stay with a touch of elegance. I can’t wait to return!

The SPA was under maintenance

The Chef Ajit Kumar was outstanding in creating and serving delectable fares for breakfast. He offered personalised service to us everyday. When I had guests, he took extra trouble to look after them. Excellent Chef, a great ambassador for the hospitality of the Hyatt. He needs to be commended for his culinary skills and cheerful manner. The serving staff, four Saurabhs and Gaurav were great youngsters. They looked after us well.

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My husband and I visited with our 11 month old from London and everything about this hotel is exceptional: the staff are courteous, efficient, and lovely; the food is incredible (don't skip the amazing breakfast spread, or the fabulous tea); the rooms are modern, tastefully decorated and clean. Our suite had two Toto's and we ended up cutting our Jaipur trip short to return for a further two nights before our flight home. Do not hesitate to book this hotel! You will leave feeling refreshed and relaxed. A special thank you to: Khyati at the front desk who went above and beyond to organise spa treatments for us, Hemant in Housekeeping, and Shweta Pamta, the HK manager. Thank you so much!

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Well maintained and well serviced. Many compliments to Chef Ajit for a wonderful culinary experience, and for his kindness and humility. Would also like to appreciate the housekeeping person on our floor, the front desk staff who checked us in and out, Vivek at the restaurant, the bellman - everyone came together to create a wonderful experience.

Too many mirrors everywhere. It’s a tad overdone and feels overwhelming. I nearly lost my way coming out of the toilet in the Campus meeting space.

After a little bit of check-in hick ups, the hotel turned it around and managed to deliver an amazing stay. Beautiful room, amazing house keeping staff and service and delicious dinners at the restaurant.

The drink service at the restaurant is really slow both morning and evening. Drinks (whether it being masala tea in the morning or drinks for dinner) often arrived after the meal.

Excellent facility with good sized and comfortable rooms. The breakfast and dinner spread was excellent with very good variety. The staff were friendly and & helpful. Service was prompt with attention to detail. Special thanks to Khyati , Bhagwan , Soumajit and all other staff

Nothing at all

Comfortable room sizes and a very nice view from the high floor. The WC was automated which was an interesting and unique experience. The room service food was excellent and I had their range of cuisine offering.

The hotel has a policy for someone to visit the room every 24 hours, find this an intrusion of personal space.