Food was fabulous. Staff were excellent at service recovery when there were issues with my room amenities. I want to compliment Prabal, Shalini, Dipankar, Rumni, Indraneel (GM), Raktim, Shohail, and Pratiksha. These staff delivered exceptional service right from the heart and it was visible. They worked extremely hard and I often met the same crew for the dinner and breakfast service! Always with a big smile. They were dedicated to ensuring that our stay was perfect. I’ll probably go back to this hotel because of their service.

AC is temperamental, especially after midnight. Rooms get very warm. Other than this, it was an excellent stay.

The hotel will always be my choice for a stay in Kolkata due to its rate, location and, above all, the staff. The room rates are very good value for the comfort and convenience it offers. The location is great. Close to the airport, next to a great shopping mall and its access to other stores. The service stands out due to their staff. Special mention to the staff in Shamiana. They make your dining experience extra special as they make sure that you have had everything as per your needs. Thanks to Salini and Riya. The service by the bell boys and the ushering staff is also worth mentioning. Thanks to Salauddin, Sudip and Bikash for going out of the way to help me. Overall, a very good experience.

Nothing worth mentioning but the service at Wykiki, the asian restaurant, can be better.

I was pleasantly surprised with the service of this hotel. Being a loyal ITC guest for very long, I had my apprehensions booking Taj this time around. However, the experience was fantastic - housekeeping, room service, guest services, special services for my old mother.. everything was perfect ! There is also a huge mall attached to the hotel - very convenient to our overall plan

Nothing really. Location for me was a bit remote as all my work including my mother's hospital check ups were in South Kolkata. The travel time with endless traffic was tiring.

Everything was very good starting from location to cleanliness but I especially liked their hospitality and the warm feeling of being welcomed. I was travelling alone and the staff would take time to enquire about my stay and I could give feedbacks on the go. I would especially like to mention Raktim and Abhishek from the kitchen team, who were always on their toes looking after each guest and catering to their needs. Raktim also packed a breakfast on the day I left and I really appreciated this gesture. Dipankar and Harsh were very obliging too. In fact, it felt like staying with an extended family which is what hospitality is about.

I am really nit picking here but there were a few minor issues like stains on duvet cover 1 night, the card getting deactivated 4 out of 5 nights of my stay and a few issues with the kitchen team which were raised with their manager during my stay and addressed. I felt, the range of foods available at breakfast can be broader.

Where to start, everything was just amazing!! From the moment I arrived, the gentlemen at the front door, the ladies at the foyer greeting me, the staff at the reception (very kind) I had to wait a bit, but I came before check in, so it was ok, house keeping left extra 2 water bottles in my room after cleaning it, I really appreciated that ❤️ and last, but not the least was Mr. Prabhas (duty manager), he was always checking I was fine and comfortable during my stay, Mr Prabhas you rock!! Thank you Taj City Centre New Town!! ❤️❤️

There was an issue with the wash basin in the bathroom, I informed Mr Prabhas about it and he got it fixed immediately.

Taj City Center is one of the best property in New Town Area. The best of this hotel is the hospitality offered to you is superb. No one can beat Taj's hospitality as they will spoil you with services and personal care. We stayed 5 days there and we felt like home away from our home. Special mention to Mr. Sanjay from the room service who is the best to take care of all your needs. The breakfast is good with choice of Indian and continental choices. In overall one of the best hotel I have stayed so far.

Everything is perfect!!!

A very welcoming hotel ♡ The staff at the hotel were very friendly and made our stay better than ehat we expected. The rooms were clean, well managed, big bathroom, big window and fresh rooms overall. Breakfast was good and various of choices. I loved the pool on the roof top, it was an amazing view over the city. Beside the hotel is a mall and you don't need to go out of the hotel to get in the mall, you can take the elevator from hotel. The only think about the hotel I find negative would be the place of the hotel, not much is around than the mall. But there are stuff a little bit away that are worth to check out. The hotel is very close to the airport wich made it so easy for us to spend our last days with Taj city centre hotel. I would recommend it if you want to stay in new town or close to the airport.

The location of the hotel. It's far away from some of the places i wanted to visit, but it's very close to the airport.

Dipankar and his team were exceptionally brilliant. I was planning for a stay with my parents and was worried a bit as my parents were very old. However Dipankar ensured and planned everything smoothly even before we stayed at the hotel. Right from arrival, stay in the hotel and departure was very welcoming, comfortable and would definitely rate 7 star to this hotel! The hotel room was very comfortable, both the restaurants' ambience, customer service and food were mind blowing. The chauffeur, greetings team, reception team and the spa team were absolutely great as well! I would definitely recommend this hotel and I can guarantee you will be looked after very well. Kudos to Dipankar and his team and keep up the great work. 👍 👏

Only the customers who were at the lounge, no table manners/ etiquette! I was very surprised! Taj Team were very brilliant though, all went very well.

I literally liked everything about this place, but the service is impeccable, with a smile, and beyond helpful. Truly stand out. Everything I requested--toiletries, help with spa booking etc, was all done super well. I had the most basic room and it was gorgeous. The turn down service was lovely. Room service food and restaurant were also exceptional. Honestly, I cannot wait to come back. Also the SPA--do not overlook it, it was amazing as well.

The wifi blocks VPN usage apparently. When I asked about this, a staff member came to help me personally and was amazingly helpful. The paid option didn't help and when I noted this to the manager, she didn't charge me for it. I honestly felt so taken care of.

Honest, review, great hospitality. I stayed in the property for 5 nights which included breakfast. The options was good but to be true there are other hotels which spoil you with much more options and desserts. I got a complementary free upgrade to the suite room, considering that I booked for so many days. So this was a good experience.

The thing which needs to be added being a 5* property is some kids play area to have the small ones engaged. All in all good experience