The female staff were extremely helpful, friendly and professional, the male staff was 99% as good as the female staff. The room was advertised with a fridge which wasn’t present, the property had several power black outs which affected the heating and when at -11 heating was required. The breakfasts were brilliant especially the omelettes and porridge. The staff were very kind on Christmas Day when they put on a free buffet in the evening for guests. Upon arrival there was no heater in the room which I had to ask for even though I did ask if the room had heating prior via email. Communication via email wasn’t great as I had to ask 4 times before getting a reply, and it took a long time (several weeks) of no response which was a bit disappointing. Overall the staff was amazingly helpful, the hotel is nicely decorated, clean and the location is a 5 minute walk from the main market street. I would definitely recommend staying here and this would be my first hotel to go to again the next time I’m in Leh.

The lack of response from the hotel via email and messaging via booking.com, the fact the room was advertised with a fridge and heater of which there was no fridge and I had to ask for a heater, also advertised with Bath robe of which again wasn’t present and I had to ask for.

Stunning hotel with the kindest staff. Nodol went out of her way to make sure we were comfortable and was extremely generous. The food is amazing and the coffee is the best in town. The beds are really comfortable and the rooms are clean with stunning views. Even in December there were hot showers. We loved that it is an eco hotel and there was no plastic.

Nothing, it is one of the nicest hotels we’ve ever stayed in.

Beneto and Chadlo were amazing 👏 Very courteous staff! LOCATION is really good, it's 2 mins from the main market. Very clean and crisp interiors

Shower area should be separate, bathroom gets wet

The staff of the hotel is friendly and quick. The location is an advanage as it us close to the market approximately 500 mts. The breakfast spread was good. We enjoyed our stay.

We checked out early morning and there was no front office staff available at that time. The person who settled the bill didn't know about the components. We did not understand one of the billed elements. So in case you have an early check out,it is advised to check your bill at night to avoid confusion.

Stuff for incredibly helpful and welcoming for the first minute I arrived until I left. Hotel was a nice comfortable walking distance to the market. Breakfast was also yummy. Five stars all around.

Very nice hotel, clean and confortable room. The food was good and the staff very nice.

it was all good.

everything is good. very nice staff. clean room. amazing breakfast. some hotel dosent have hair dryer in leh. but this hotel has a hair dryer. i highly recommend this place.

a little bit loud at night. thats all .

Helpful Staff, great position, things generally worked

Nothing

Very well located, quiet, most comfortable bed and bed linen I had in India. Very nice staff. Good restaurant. A very good value for money.

Nothing

Lift was out of order. Not best idea in that part of the world when you have just got off a plane from sea level.