The hotel is spotlessly clean. The breakfast is good. The staff were excellent, very attentive. They were all friendly, charming and conscientious. They were the best part of my stay! The bedroom was rather small but quiet so I slept well. The bathroom was a good size. The hotel is close to the bus station, the train station is further away.

It is impossible for tuk-tuk drivers to find this place which is very frustrating for them. They have to stop and ask other drivers for directions and it makes each ride more costly. The hotel is called Hotel Urban so mentioning Treebo Trends is confusing. It is situated near a flyover and it is not well-signposted. It is best to tell the driver to head for Hotel Suncity or Hotel Tulsi. Then they can ask for directions or they may see the small sign saying Hotel

The hotel customer service was great. All the staff were very helpful. The location of the hotel is very good. The breakfast was too good, tasty and delicious food. The room was nice and clean but only slight maintenance is needed. Bathroom toilet linen were clean and tidy. We had a great stay, thanks to all the staff members. The staff was very concerned as our train was running late.

Slight maintenance is needed in the room as there was a crack for the wall

Good buffet breakfast, was clean with good size bathroom and small bedroom. Lots of light, good working AC. Location very close to the station, much less than 1km. Soap and shampoo dispenser in bathroom. Given multiple bottles of chilled water by staff.

Wrong location listed on booking map search Google maps for "Treebo Trend Urban" , beside "Patel's guest house". It's closer to the station than booking shows.

Foreign national friendly hotel. Staff very helpful. Included Gujarati breakfast was excellent. Good Wifi. Very clean. Central location. Quiet room with window.

Although centrally located a little difficult to find.Window had no decent view.

Location near station, good for easy access but not a tourist location, very clean and everything worked. Value for money

Bed was hard, very small room, international cards not excepted for payment, bell boys made to wear hair nets thought disturbing as wasn’t serving food and reception wasn’t great with English.

The property is well maintained and clean

Situated in the old city, it’s amidst narrow lanes with nothing to reach out to nearby. As a solo woman traveller, I found this a little hard.

The location is really convenient if you're travelling by train. It's also very central to Surat. The accommodation is a standard hotel room and meets all the basic expectations.

Staff starting from the guy on reception + the one who is in room service & breakfast. Very polite and active

Washbasin in the bathroom is quite small and wrongly placed

We had a lovely stay! Our room was comfy, clean and we had service every day. The receptionist team was very friendly and professional. The breakfast and service was nice and fast. I would highly recommend this hotel.

The clearness of everything, the staff very polite

Nothing