Exceptional Service at Swiss-Belhotel Harbour Bay, Batam I recently had the pleasure of staying at Swiss-Belhotel Harbour Bay, Batam, and I cannot praise the hotel and its staff enough for their outstanding hospitality. During my stay, I fell ill, and the team went beyond their usual duties to ensure my comfort and recovery. They promptly arranged for a doctor to see me at the hotel, making the process seamless and stress-free. Following that, the staff continued to check on me, offering extra hot teas and warm get-well-soon messages, which truly made a difference in my stay. Their kindness and attentiveness were truly heartwarming. A special thanks to Mr. Danang, the Front Office Manager, for his exceptional support and professionalism. His dedication to guest well-being is commendable. I highly recommend Swiss-Belhotel Harbour Bay to anyone visiting Batam. The hotel not only offers great accommodations but also an incredibly caring and attentive team. Thank you for making my stay so comfortable! ⭐⭐⭐⭐⭐

The Breakfast should be little more healthy , variety is too much but dishes are mostly same everyday . I think few dishes should be changing every day and rest should stay the same.

Less than 5 mins walk from Harbourbay Ferry Station! There wasn’t a need for us to get any taxi on the day of arrival. We followed the signs at the terminal and reached the hotel with ease when walking in the day. Friendly and helpful staff. During checkout, they quickly got housekeeping to do a quick sweep to ensure that we didn’t leave anything behind. They keenly spotted a toy my child left behind under the blanket and very quickly brought it down for us before we left. Rooms were comfortable and clean. Food was awesome for a hotel breakfast. There was a wide variety of local food options available. I particularly love their chilli options that goes well with their Nasi Goreng. My children loved the DIY doughnut decoration section and munched off the wide variety of fruits available. On one of the days, there was also Pulut Hitam that was totally delicious! Not to forgot the yummy chicken and beef soup on alternate days. Absolutely satisfying breakfast that gave us a great head start for the day.

The kind bed wasn’t really a king size bed. It was two single beds put together which didn’t feel totally comfortable if you’re sleeping in the middle. The pool is rather small, so not very suitable for families. The water was also slightly murky.

The service offered by the Hotel is really good. Maya texted me a day before arrival to check our requirements which is a lot; 2 sets of connecting rooms, all with twin beds. She is there to welcome us at check in and even made dinner reservations for us. We have not received this level of service from any other Hotel previously.

All is great except for the condition of the towels in the rooms which looked yellow and old. The bed linen is quite rough as well. It's a pity as the rest of the room was really great. Hope the Hotel can improve the quality of linen in the rooms.

Service from the hotel staff is excellent. They were very patient in answering all queries and even checked to see what time we are arriving. Even the bellhop opens the front doors for us every single time. Breakfast buffet is nice too with a good selection that's caters to both children and elderly.

Nothing particularly adverse. We didn't manage to get the Seaview rooms which we booked initially. However, the hotel made it up by giving us 2 connecting good sized rooms with king size beds which my family of 6 is particularly appreciative of. We enjoyed being able to move about the 2 rooms freely. As the hotel is still being built in phases, there is no gym yet but available swimming pool and spa facilities.

I had a pleasant stay at swiss bellhotel harbour bay. Staff was welcoming and assist me beyond their jobscope in ensuring my surprise works. Location was super near to the ferry terminal, food area, and malls... staff was very friendly. Breakfast were variety and delicious.. Manager helped me alot with planning of the decoration in the room. Last day, they assist us with our luggages to ferry terminal as im with small kids and its raining heavily.. realli appreciate their kind gestures... Overall, will really recomend my stay to others and will definitely come and stay there again... Good Job everyone...

The warm reception by the security, service staff and counter staff was welcoming during check-in allowing us for a more relaxed stay. The breakfast spread was nice, you have variety of choices and the rooms was huge and comfortable. The beds were very comfortable and the air-con settings was self-adjustable, very comfortable for our sleep and stay. The hotel even prints specialised welcome message and fruits baskets were given which was tasty. Location of the hotel was very convenient and near to many food spots and shopping centre, transport is not an issue.

The hotel is in the midst of a major renovation project as it is a dated property. The swimming pool is small but do not worry as there will be an infinity pool coming up for the next project. The toilet sewerage is recycled (especially for flushing) so it was unpleasant to look at and one of our toilet flushes is not working properly. Lifts are quite slow and can be improved during full house bookings.

First check ins it was so great as I requested for the stacc to decorate the beds as we are a wedding. Thw decoration was so awesome as they decorate our beds with some petals flowers and a towel shaped as a heart. They also have a complementary cakes for us for our honeymoon. The facilities and amenities in the hotel is satisfactory. Thank you swiss belhotel for the stay.

Nothing

Absolutely convenience, just 2mins walk to the ferry terminal and nearby convenient stores as well.

I'm a gym person and would expect the basic gym equipment however they look old and rusty. I would spend hours in the gym but within 30mins I left. I hope in the next visit the gym will have a much better equipment. Just sharing on behave of guests who loves to work out. 😊

Feel very well coming . It has a very nice ambience.The smell of Lemongrass is so refreshing .The staffs are all very friendly & helpful,especially Maya the Guest Relation Officer. Not only is she pretty but she's also very concern with our needs.She also organized an advance Birthday Wish decor and cake before Our check out for the next day. I feel very touch

The breakfast buffet can be improved.

Very spacious and clean room. Very decent facilities for the size of hotel and I must say the best thing was the buffet breakfast. Lots of options on the spread and was great to see good continental food as well. Overall our stay was very good. Hotel's location is also super convenient for the Harbour Bay area, lots of restaurants nearby and the ferry terminal is just walking distance.

Sound proofing on the room could have been better. There was an event happening in the hotel and we could still hear the music, though thankfully this was done by 10 pm.