The hotel room we stayed in and then the apartment we moved to were both very clean, with comfortable beds and good showers. Ample varieties for the breakfast buffet, although the a la carte menu for dinner is a bit limited as is the room service menu. Good swimming pool about 20-25 meters suitable for laps.

A bit difficult to get to but traversing local backstreets is always an interesting exercise.

Very strategic in terms of location, room is very nicely decorated. Good view. Friendly staff. We got complementary upgrade to deluxe. The rooftop bar is awesome. My parents always come for the new years dinner 2/3years in a row.

There were a lot of visitors, therefore it took a while to go up and down the elevator though there were 3 but 1 was under maintenance. Visitors brought their children and a bunch of children were noisily playing ball in the hallway.

Good loaction. Pleasant staffs. Availability of the convenient store (Ezymart) is good although.it could be better.

When I tried to order something by dialing the Operator, it can be better if able to take note of my request/enquiries and get back to me, instead of diverting my call to the respective department extention line and have to repeat my conversation all over again.

Breakfast was excellent, the pool was nice and cozy. The rooftop bar was very nice. The children playground was good

Just one minor thing, if motorcycle can also use the bridge to enter the lobby it would really help and avoid confusion. Now, if we use motorcycle we have to go through a maze of roads just to reach the entrance. For most its really confusing

The hotel is located behind Botani Square Mall, so it was very convenient to go shopping. The staff were very friendly and explained everything in thorough detail. The view was pretty good and the bed was very comfy

Just like with any Indonesian hotel, there was ants in the room.

Spacious room, very clean and comfortable, with relatively cheap room rates for a 4-star class. The facilities are complete

The ramp to the parking lot is very narrow. Drivers must be very careful if they don't want their vehicles to get scratched

We had a very nice stay in Bigland hotel. The staff is very friendly and helping you to give the best experience! The location is quite good and close to the botanic garden. The price for the quality provided is very good.

We found some hairs in the hotel room from previous guests. Also the breakfast/dinner buffet could have been better.

As returning guest I got a surprise cake and a warm welcoming letter in handwriting. I had a room with great view in the 21st floor. Breakfast buffet was good and staff were very helpful and nice.

The background music in elevators and restaurants is annoying. Again some discussions around the invoice, because it was paid via booking.com

The rooms and the staff

The kids running up and down the halls and screaming they don't have phones in rooms you can't order room service except through Whatsapp and then if you can contact someone about room service then goto dinner and pay for one person then 2 people my wife left I went to dinner was charged more by myself which is not right

Close to botanical garden. Good service delivery and friendly staff. Good value for money.

At weekends very busy. The elevators are badly coordinated and take sometimes very long.