I was undecided between booking this or the Ritz Carlton, and I’m glad I chose Citadines. I had a spacious 2-bedroom apartment with a kitchen, 2 bathrooms, a laundry machine, and breakfast included (simple but efficient). Free unlimited water was also a great perk. I stayed for 5 days in what felt like a fancy serviced apartment, offering more amenities than a standard hotel — and without the constant staff hovering around. It gave me both comfort and privacy, which I really appreciated.

To be honest I cant find something I didnt like, everything was super efficient (for a business trip).

We appreciated the property for its overall atmosphere and tranquility. The environment felt welcoming and peaceful, making it an ideal place to relax. The quietness allowed for a sense of privacy and a break from the hustle and bustle of everyday life, which we found particularly appealing. Overall, it created a calming setting that made us feel at ease.

The interior decor had a simple charm, though it felt a bit understated. Our two-bedroom space, particularly the master bedroom, was a little snug, making it a bit tricky to navigate the narrow gap between the bed and the wall. Additionally, the lighting in the shower room could use a little boost, as it was quite dim.

Amazing location. It is value for money. Very nice and clean apartment. Amazing pool with an amazing view. The staff is very friendly and helpfully. I want to personally thank one of the security staff. He did walk with me to the ATM machine on our arrival day. We were hungry but all the restaurants were closed. After collecting the money we went to a local food stand and bought Nasi Goreng. The security guard supported with the order and afterwards guided me back home to the apartment. Lovely staff and amazing and save location in Jakarta. We would recommend this hotel.

Nothing. Everything was perfect.

Descent size apartment. They give us a huge water bottle so that is convenient. Pool is big. View outside the balcony/widow was pretty nice. Staff is friendly, but English is not very good.

Location could be better. It is off the main road & nothing close by, so unless you take grab, it is not very convenient to go anywhere. There is a big mall about 15 walk away, but the road condition was not that walkable, lot of pot hole, uneven pavement, difficult to cross street etc. You have to take grab to all restaurants.

I like that the hotel supports sustainability. As a person who agrees with UN upcoming trends to 2030 programme and its plans i feel we all should do our part in the world movement to sustain our earth.

Tv is outdated. I feel smart tvs are better option and the channels are mostly news. Not that i do not like use. I love them especially financial and business news but i cant be watching news the whole day right. Maybe smart tv has options to use netflix or trendy apps like crunchroll oand parental controls acct for kids. That will benefit idle times during the hotel . Maybe having access toapplications like youtube would be great to play some classical background music while i have dinner that will be soothing. Or even cooking i have some entertainment music.

Great facilities and having self-service laundry was a plus. Nice views of the skyline from the room and fairly good location to Lotte Mall. Housekeeping kept everything clean.

Multiple staff members were not helpful/friendly when asked about laundry services. There were some ant problems. Even though they came and sprayed the kitchen, there were multiple areas that had ant issues even after they sprayed. The chemical they used for the spray was very strong so I asked them to not continue spraying during my stay, especially since it didn't seem to work.

The staff - very welcoming, polite and helpful, every single of them is so nice! Coffee machine in lobby - Free caffeine supply! Good news for caffeine lover like me. The room - quite spacious considering I am travelling alone. Love that there is a water dispenser right in the room. I love the lighting too, I prefer brighter room as I get dizzy if room is too dimmed.

Bathroom - quite small, towels should be changed as they are not "white" anymore they are a little greyish.

Location was great, staff members amazingly kind and supportive, very nicely equipped with good touch on details, sense of importance and dedication on sustainable way of running the business. It was very nice, clean and neat. I want also to highlight how beautifully service minded people are working there. Thank you Billy and many more people whose name I did not catch! You made our stay memorable and enjoyable with your care and support.

Neighbours :))) Well, things happen. But even with a case of really loud neighbours, our staff members dealt with the situation fast with delicacy, respecting us and the neighbours and solved the issue with ease. I guess our neighbours were just not aware. If anything, this case shows high effectiveness and service mindset of the staff and I would not consider it as bad thing. We will come again exactly to this hotel when we visit again.

The very convenient well equipped kitchenette allows you to cook quick meals. Perfect location closed to the business district. Extremely friendly and responsive staff.

Sound insulation between rooms is not sufficient. However, the hotel staff was extremely responsive to transfer me to another room after I had complained that my neighbours were too noisy until very late at night.

We had a 2 bedroom apartment, great for colleagues on a business trip. Plenty of space with large spacious rooms, good amenities in the apartment if you need to cook and a lovely lounge area for hanging out. The view was great too!

It was confusing for grab drivers to find us, the location is hidden around a corner which means you often have to walk down the road to find them. But somehow grab delivery still makes it to reception!