Everything was wonderful ! Very nice hotel very nice smell, everyone was very friendly and very polite. Great breakfast, a special thanks to VALDO at the restaurant (the cafe Maschine didn’t work at one day, than he went extremely to the bar brought us a cappuccino with a nice touch inside),and also to the housekeeping they tried their best to make us feel comfortable. The whole hotel and restaurant team were very good ! Thanks to everyone working at this hotel !

The room was more spacious and I would recommend for family’s and the facility was beyond my expectations

There was no swimming pool because they were Renovating the pool

(1) All hotel staffs are very polite, including room cleaning staffs. One of the best service quality I have ever experienced. (2) Breakfast taste very good, especially sweets. Japanese pudding is the best.

(1) It was not easy to find “Room Clean Up”and “DND (Don’t Disturb)” signs on buttons located door. I could not find those signs and push the wrong button by accident. More user friendly signs are requested. (2) Laundry service payment could not be included in the final payment at Check out. I was requested to pay cash when I receive laundry. Laundry payment should be included in the final payment in the future.

Cleanest hotel I have ever stayed in my 25 year travel experience, (it's a very new hotel, perhaps it also.contributed), good location between presidential palace and Istiklal Mosque and across MONAS. Lovely stuff, good breakfast, excellent coffee in breakfast and in cafe, good price/quality performance. When you request something or call for the solution of the problem, a hotel worker immediately knocks at your door immediately.

I think my sink choked because water always stayed, I did not want to inform concierge since the maintenance may keep long. We were out in Jakarta most of the time and I did want to keep privacy and it was only 3 days.

We were pleasantly surprised by this hotel. It is brand new and the rooms are very comfortable. The bed was huge and the shower was amazing. We really had a nice stay, we had the feeling of coming home after a long day exploring in the heat of Jakarta. The breakfast had a lot of options and the eggs station was a perfect touch. We liked the hotel so much that when we had to come back unexpectedly to Jakarta two days after, we booked again.

Nothing!

The hotel is very clean, modern and comfy .... Service is responsive and restaurant food is good. We tried the indonesian and Italian. Will be back agian.

The hotel location surrounding to me doesnt look safe but we travel by cab all the time at hotel front. Only cross over to the opposite convenience store to when necessary.

Big variety of all the facilities, room was well equipped with the necessary amenities, bed and pillows were amazing, great location, and friendly staff

We were there for only two days, so we didn’t use all the facilities and we choose not to include breakfast with our stay. Next time we’ll stay longer and include breakfast.

The location was perfect right in the city centre and the breakfast was delicious! The room was nice and clean.

The staff was lacking a bit of hospitality, something I’m used to Indonesia. The AC in the room was pretty slow upon arrival it took 1 night to cool down my room!

Thank you to all the excellent staff specially Rizky N

My first room was not checked before my check in with broken faucet no cold water only hot water could not wash face, I checked in 12 midnight so could change room the following morning yet

Room is very comfortable and new. All the staffs are young and energetic and they were friendly and attentive to our requests.

The Spa and the Chinese restaurant are still under renovation, should be ready by year end hopefully.