This was our first stay at this hotel where an exclusive lounge (The Level Lounge on floor 18) offers snacks, cocktails, wine, beer tea and coffee from 1500hrs for those guests who book one of the rooms on The Level. The extensive breakfast buffet offers Indonesian and Western food in the restaurant on floor 6 where lunch is also available. Ramadan disrupted the normal dinner restaurant on floor 20 but we were satisfied with the sushi and other snacks available in the Lounge.

I asked the staff member on Reception for suggestions of a company for a tour of the city. I had thought that maybe the hotel owned a car and would offer that but alas that was not suggested and in any case I had not seen such a vehicle. After much negotiation I gave up only to see an SUV marked with the name of the hotel and logo.

I've stayed there for ten days. The room met all western standards. The staff from the front desk to the man cleaning my room and the staff at the restaurant. The pool is fresh and nice, there is a sauna. The breakfast has an amazing choice. Croissants and many Indonesian dishes... Highly recommended. Close to shopping malls. Easy to find a cab. Great view from the room.

The location was excellent in terms of being central / easy walk to see the sites and check out the local restaurants. The room was comfortable and clean and had everything I needed. The food in the rooftop bar/restaurant was tasty and views were great / staff very friendly and helpful. You will not miss the 5 calls to prayer a day as the hotel is next to an architecturally interesting mosque.

The pool on the 5th floor is 'open air' but under cover can get a little noisy with echoing children screams.

I had a fantastic stay here. The staff went above and beyond to accommodate me; they made me feel at home. I had a complicated request for a doctor who speaks english and they organized the entire thing for me. Robbie and Rafael were very helpful in organizing my bus to Toraja. The bed was very comfortable. It might be the best bed on Sulawesi, seriously. The room is large, the view is nice, the TV works well.

I wish they had given me more information when I checked in. I did not know the hotel provides room service until my 3rd night. I also wish they had asked me to provide a deposit when I checked in (this would have saved me a lot of time using my credit card). As other people have said, the elevators are very slow, probably because the staff use the elevators frequently.

Great to stay at Melia again. Always great service and excellent breakfast. Really appreciated being accommodated a bit earlier than my check-in time.

The gym is not really very functional. An exercise bike and some newer treadmills would make an enormous difference.

The view from my room was spectacular. I was able to catch the sunset while I was at their gym and it was breathtaking. Nice rooftop area for chilling alone, with friends, or with family. And the surrounding area is pretty lively. Good location!

Couldn’t think of any, really. But their body wash and shampoo bottles could definitely be bigger.

The outstanding cleaning of the room by room boy Yusnil made that I had not one allergic reaction and we feel so grateful for the excellence delivered. It makes a huge difference to us.

The location is perfect, everything is very clean and comfortable, good breakfast, great facilities, attentive and helpful staff, low cost for the standard of the hotel. I would like to highlight the attention and affection of the receptionists, especially Miss Zefanya and another girl whose name I forgot. I had an infection in my leg and they gave me all the support to go to the hospital and feel better! thank you girls !! I will be forever grateful !

-----

The staff is courteous and helpful. The room is clean, and the bed is comfortable. Only the swimming pool is kinda small, and the gym facilitie needs more updates..

None.

The hotel was very clean and friendly. The pool was fabulous, as was the close proximity to the city.

The restaurant food was too westernised.