The staff were very nice. They exchange the room for me immediately at midnight when my neighbors making too much noise. The breakfast is good with many choices, esp bakery .

The pool is too small. I stayed at 6the floor and the top floor is lounge. The staff made too much noise while moving the chairs in the morning and cannot sleep.

There are many food choices for breakfast which is amazing. There are a few stores on the street where the hotel is situated which is convenient.

The highest level inside the building was found to have mosquitoes at night. If this can be control, it is a nice place to relax and unwind with friends.

The service in the hotel was impeccable 👌 The rooms are comfortable and spacious. The food was mostly very delicious and the drinks very refreshing.

There were some stains on the sheets. I found a hair in the fresh towel and the hairdryer didn't function properly.

Room was superb. A little dusty as it triggered my allergy. There is water dispenser on every level, room was provided with a jug for this purpose however, dispenser will be more helpful if it dispenses cold water. Wifi is strong. Location was accessible a few malls nearby.

- Friendly and helpful staff - Cozy lobby area with beautiful furniture - Great breakfast with lots of variety - Convenient-designed room, clean, comfortable bed and pillow

Access to the property and parking lot within the hotel’s basement is limited in spite of available parking area not far away from the premises.

Complimentary snack is good during check in. Love it when they using hi google. Nice hotel, so many selection of food, have spa massage

The corridor walkway was too dark for me. I hope they use more bright light. Toilet floor not clean properly, body shower already empty,and the pillowcase not wash properly.

This is a very nice hotel, however probably not in the best location for exploring the city, though it's only 15km from the airport. I could still walk around the area. The rooms are very nice. I did not care for the breakfast offerings, but it was Indonesian cuisine.

The facilities and food

One of the front desk member not aware that we are muslim and she shouldn't recommend us to the non halal restaurant (we asked her the nearest and nice food).

Everything was good. Breakfast served is exceptional! Room is Google assistant enabled with Google mini. The slippers provided are really good.

Nil. The location is not the best, but that's not a problem.

Comfortable and clean. Food was also good especially the breakfast buffet spread. The traditional local herbal jamu drinks served was pleasantly nice! The staffs were also friendly and helpful. Location was also great if you are heading to Juanda Airport.