584 reseñas
Desde
$64Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, 60216, Indonesia
584 reseñas
1/57
Restaurante
Piscina al aire libre
Piscina infantil
Centro de negocios
Aparcamiento Privado Gratuito
Wifi gratis
Servicio de habitaciones
Gimnasio
Four Points by Sheraton Surabaya, Pakuwon Indah is a 4-star hotel in Surabaya, Indonesia, located about 5,8mi from the city center. Address: Pakuwon Mall, Jalan Puncak Indah Lontar No 2. The property offers breakfast to start the day on a bright note.
On-site perks include a restaurant, outdoor swimming pool (free), a kids’ pool, and free Wi-Fi, plus a free fitness center and a free business center. Private parking is free, and room service adds convenience. For evening entertainment, live music (free) and a bar elevate the vibe, while a 24-hour front desk and wheelchair accessibility keep things easy. Additional options include meeting/banquet facilities (extra charges), airport shuttle (extra charges), golf course (extra charges), kid-friendly buffet, and kids’ meals (extra charges). Rooms offer features like air conditioning, views, bathtubs, free toiletries, bidets, and upper floors accessible by elevator.
Minimum price starts from $64 per night, and the hotel has 584 reviews.
Two outdoor pools invite sun-seekers: a spacious all-ages pool with a view and a separate kids-only shallow end. The on-site Djaman Doeloe serves Modern Indonesian fare, perfect for a tasty bite before or after a day of exploring. Evening vibes come alive with free live music and a bar, while handy touches like free Wi-Fi, a free fitness center, a free business center, and free private parking help keep plans simple. A 24-hour front desk and room service add flexibility, making it easy to tailor days and nights to the mood of the moment.
For arrivals, meetings, or celebrations, meeting/banquet facilities are available (extra charges). An airport shuttle and a golf course can be arranged for an additional fee, while families can opt for kid-friendly buffet options and kids’ meals (extra charges) to suit younger travelers.
A wide range of rooms includes Standard Room, Deluxe Double Room, King Room, Junior Suite, Premium Suite, and Family options. Each room features air conditioning, views, bathtubs, free toiletries, and bidets, delivering comfortable downtime after full days of exploration. Larger suites accommodate multiple guests—up to eight adults and several children—providing flexibility for groups or extended families.
Aeropuertos más cercanos
Juanda International Airport
9,8miAbdul Rachman Saleh Airport
44,2miRestaurante
Piscina al aire libre
Piscina infantil
Centro de negocios
Aparcamiento Privado Gratuito
Wifi gratis
Servicio de habitaciones
Gimnasio
Aire acondicionado
Buffet infantil
Bar
Recepción 24 horas
Música en vivo/Actuación
Accesible en silla de ruedas
Ascensor
Vista
Bañera
Pisos superiores accesibles por ascensor
Artículos de aseo gratis
Bidé
Mostrar 18 fotos
Familiar
1 Cama King Size
Wifi gratis
Minibar
Televisor de pantalla plana
Secadora
x8
+
x4
Más detalles
Mostrar 6 fotos
Suite Premium
1 Cama King Size
1 Sofá Cama
690 pies cuad.
Vista a la ciudad
Baño Privado
Bañera
Televisor de pantalla plana
x8
+
x5
Más detalles
Mostrar 6 fotos
Premium Deluxe, 2 Individuales
2 Camas Individuales
335 pies cuad.
Vista a la ciudad
Baño Privado
Televisor de pantalla plana
Secadora
+
Más detalles
Mostrar 12 fotos
Suite Junior
1 Cama Queen Size
1 Sofá Cama
410 pies cuad.
Vista a la ciudad
Baño Privado
Bañera
Televisor de pantalla plana
x5
+
x3
Más detalles
Mostrar 6 fotos
Deluxe, Tamaño King
1 Cama King Size
270 pies cuad.
Vista a la ciudad
Baño Privado
Televisor de pantalla plana
Secadora
+
Más detalles
Mostrar 6 fotos
Deluxe, 2 Camas Individuales
2 Camas Individuales
270 pies cuad.
Vista a la ciudad
Baño Privado
Televisor de pantalla plana
Secadora
x4
+
x3
Más detalles
Mostrar 7 fotos
Premium Deluxe, Tamaño King
1 Cama King Size
335 pies cuad.
Vista a la ciudad
Baño Privado
Televisor de pantalla plana
Secadora
+
Más detalles
Mostrar 18 fotos
Habitación - 2 Camas Individuales
2 Camas Individuales
x4
+
x3
Más detalles
Mostrar 19 fotos
Habitación con cama King
1 Cama King Size
x4
+
x3
Más detalles
Premium Deluxe, 2 Camas Individuales
2 Camas Individuales
x4
+
x3
Más detalles
Suite
x8
+
x5
Más detalles
Dormitorio Estándar
Más detalles
9.2
584 reseñasCategorías de evaluación
Limpieza
Comodidad
Ubicación
Instalaciones
Personal
Relación calidad-precio
Calidad del WiFi
Reseñas destacadas:
Kai
10
mayo de 2025
The most attentive and kind staff at any hotel I've ever stayed at. My partner and I were getting married during our stay and even though it wasn't at the hotel itself they still congratulated us and provided us a small gift. It's also the best breakfast buffet in the whole country. To my suprise when they asked for tea or coffee at breakfast they even wanted to know the type of coffee. It was a real cappuccino! The rarest in all of Indonesia!
A little on the pricey side, but honestly worth it with the location and excellent service.
Lady
8.2
enero de 2025
-AMAZING STAFF! From the front desk, concierge, bellboys, waiters, and even chefs, all were so friendly and eager to help. -Pleasant fragrances in lobby and hallways -Very comfy beds
-Could use a little maintenance and updating, there were several stains on the carpet, wall, and chair in our rooms. The carpet especially looks worn in some corners and has a slightly musty odor, kind of a let-down after the nice aroma in the lobby and hallways. -This is a personal preference, but one of the reasons I came back to Four Seasons for a second time after a few years was because of the incredible breakfast. Loved the Western menu options. But this time, the theme was Nusantara, and most of the menu were local cuisine, to my slight disappointment. But again, this is a personal preference. I still enjoyed it nonetheless.
Adi
10
noviembre de 2024
It feels like home! The location was perfect! I did not worry where to eat, where to shop because the hotel connected with the Pakuwon Mall! Many stores and restaurant! They serve Nusantara (local) taste for breakfast! That was really brilliant and awesome! Such a big plus for me The staff also helpful and friendly. The truly Asian Hospitality. The gym was clean and quiet, not too much equipment but enough to use. Outdoor Swimming Pool was perfect and clean! Room was clean and spacious! Nice bed and pillows.
Nothing
Seagus
9.1
junio de 2024
1. Location (near pakuwon mall and a lot of traditional foods at PTC. That's best) 2. Staff, very kind people from reception, room service (mas Seinol, thx for cleaning up our room and made elephant towel. My boy loved it so much), breakfast staffs (all were very nice, quickly setup new room when long queue during long weekend and even Chef was visiting us) 3. Breakfast (a lot of variety, especially traditional foods. Bubur madura is must taken menu) 4. Pool (big and clean pool, nice view also) Thankyou, will always consider to stay here when visiting my beloved home city
All's good
Ferdinand
10
diciembre de 2024
The hotel is very accommodating and the staff service are excellent. Mr. Khoiri in the housekeeping, Mr. Rudi in the restaurant, almost all staff are excellent, we cannot remember each and every one.
We had a problem with noise coming from other room but once we advise the staff it was taken care for. Also parking was a problem, but it was understandable because it was Christmas and the hotel is located in the mall.
Resty
10
abril de 2024
During my recent business trip to Indonesia, I had the opportunity to stay at the Four Points by Sheraton Surabaya, Pakuwon Indah for two nights. Overall, my experience at this hotel was quite satisfactory. Firstly, I found the location of the hotel to be convenient, situated in the Pakuwon Indah area of Surabaya. It was close to several business establishments and shopping centers, which made it easy for me to navigate the area during my stay. Upon arrival, I was greeted warmly by the hotel staff, who provided efficient check-in service. The lobby area was spacious and well-designed, creating a welcoming atmosphere. The room itself was comfortable and well-appointed, providing all the amenities I needed for a pleasant stay. The complimentary bath bomb provided for my bath tub experience on the first night was a thoughtful touch and added an extra level of relaxation to my evening. The bed was cozy, ensuring a restful night's sleep after a long day of meetings. I appreciated the complimentary Wi-Fi access, which allowed me to stay connected and productive during my stay. In terms of dining options, the hotel offered a selection of restaurants and bars serving a range of cuisines. I had the opportunity to sample some of the local dishes at the hotel's restaurant and I was impressed by the quality and variety of the menu.
One aspect that could be improved upon is the speed of the room service. While the staff were friendly and attentive, there were instances where it took longer than expected to receive orders. Furthermore, enhancing communication channels for guests, such as providing clear information about hotel services and amenities, can help improve the overall guest experience.
Jonathan
10
febrero de 2024
Best service I have ever experienced. Visited Indonesia for 30 days and this has been my favorite location. Front desk does a great job. Special thanks to Rosul for quickly helping solve minor issues with our room. Highly recommend the breakfast, not just because of the taste but for the experience. Thank you so much to the Chef and Ducan for making our breakfast experience special.
Nothing to dislike. Perfect experience. Not sure if texting via WhatsApp was an option or not but if it is available, it would add to the convenience. It’s my preferred method of communication.
Antonio
10
marzo de 2025
The property was extremely welcoming. It felt like a five star resort, plus.
The hospitality that workers give us up above and beyond very welcome in one of the reasons that we are coming back to the property is because of the hospitality from the people from the restaurant all the chefs, all concierge everybody there was extremely welcoming and went up above and beyond
Zulkifli
10
noviembre de 2023
We arrived as scheduled from Malang to Gubaeng Train Station then to Four Points. Checking in was easy and fast. The hotel located jointed to Surabaya biggest Shopping Mall. The room was excellently comfortable and spacious. The breakfast restaurant located at level M3, easily accessible and the food was fantastic. We met with Chef Hidayat, he was very professional and polite. Serving us and checking on us to ensure we had a great time even during breakfast. We also get a glimpse and the hospitality serve by restaurant Captain, Ms Diah. She was very nice and making sure all our needs are attended to and making sure that we're comfortable with the food, setting and ambiance. Great job to the hotel restaurant staffs.
Nothing to dislike.
Wakiniki
10
agosto de 2025
Many to pick! From the exceptional location, ample parking space, very friendly staffs, quiet hallway, clean and comfortable room, great amenities, great food, and much more. Almost everything are exceptional!
Nothing really. Maybe for Indonesian people, the price is rather steep for *4 Hotel. But for the service level you get, this is on par.
Aeropuertos
Juanda International Airport
9,8miAbdul Rachman Saleh Airport
44,2miAeropuertos
Juanda International Airport
9,8miAbdul Rachman Saleh Airport
44,2miDjaman Doeloe
Cocinas
Ambientes
Ubicación
Características
Restricciones de edad
Disponibilidad
Ubicación
Características
Restricciones de edad
Disponibilidad
Restaurante
Piscina al aire libre
Piscina infantil
Centro de negocios
Aparcamiento Privado Gratuito
Wifi gratis
Servicio de habitaciones
Gimnasio
Aire acondicionado
Buffet infantil
Bar
Recepción 24 horas
Música en vivo/Actuación
Accesible en silla de ruedas
Ascensor
Vista
Bañera
Pisos superiores accesibles por ascensor
Artículos de aseo gratis
Bidé
Accesibilidad
Accesible en silla de ruedas
Pisos superiores accesibles por ascensor
Unidad accesible en silla de ruedas
Actividades
Campo de golf
Cenas temáticas
Discoteca/DJ
Hora feliz
Música en vivo/Actuación
Pista de tenis
Aparcamiento
Aparcamiento Privado Gratuito
Área de estar
Área de descanso
Escritorio
Sofá
Baño
Albornoz
Artículos de aseo gratis
Bañera
Baño
Baño Privado
Bidé
Ducha
Papel higiénico
Secador de pelo
Toallas
Zapatillas
Características de seguridad
Acceso a profesionales de la salud
Botiquines disponibles
Cocina
Hervidor eléctrico
Secadora
Comida y Bebida
Almuerzos para llevar
Bar
Buffet infantil
Comidas especiales (bajo pedido)
Comidas para niños
Desayuno en la habitación
Fruta
Restaurante
Comodidades de la habitación
Enchufe cerca de la cama
Perchero
Plancha
Distanciamiento físico
Pago sin efectivo disponible
Dormitorio
Armario o clóset
Despertador
Ropa de cama
Vestidor
Exteriores
Instalaciones para BBQ
General
Aire acondicionado
Alfombrado
Área designada para fumar
Ascensor
Calefacción
Habitación hipoalergénica disponible
Habitaciones comunicantes disponibles
Habitaciones familiares
Instalaciones para huéspedes con discapacidad
Servicio de habitaciones
Instalaciones de Negocios
Centro de negocios
Fax/Fotocopias
Instalaciones para reuniones/banquetes
Internet
Wifi gratis
Medios y Tecnología
Canales por satélite
Teléfono
Televisor de pantalla plana
TV
Seguridad
Acceso con llave
Acceso con tarjeta
Alarma de seguridad
Alarmas de humo
Caja fuerte
CCTV en áreas comunes
CCTV fuera de la propiedad
Extintores
Seguridad 24 horas
Seguridad alimentaria y de bebidas
Comida a la habitación
Comida entregada cubierta de forma segura
Envases para desayuno para llevar
Servicios
Servicio de despertador
Servicio de despertador/Reloj despertador
Servicios de Limpieza
Lavandería
Limpieza diaria
Prensa para trajes
Servicio de planchado
Tintorería
Servicios de Recepción
Check-in/out exprés
Conserje
Factura proporcionada
Guarda equipaje
Recepción 24 horas
Spa
Gimnasio
Gimnasio
Piscina al aire libre
Piscina infantil
Transporte
Recogida en aeropuerto
Traslado al aeropuerto
Traslado al aeropuerto
Vista
Vista
Vista a la ciudad
Desde las 15:00
Los huéspedes deben mostrar una identificación con foto y tarjeta de crédito al registrarse
Hasta las 12:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
Age restriction may apply
Free private parking is available at a location nearby (reservation is not needed).
Políticas para niños
Children of all ages are welcome.
Children 12 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Políticas de cunas y camas extras
0 - 2 años
3+ años
The price in IDR has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Efectivo
American Express,
Mastercard,
Visa,
Discover,
JCB,
Cash only
Esta propiedad acepta efectivo.
At what times are check-in and check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?
Four Points by Sheraton Surabaya, Pakuwon Indah welcomes guests for check-in at 15:00 and the departure or check-out time is set at 12:00.
Is vehicle parking offered by Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, parking is available at the Four Points by Sheraton Surabaya, Pakuwon Indah. It is free and located at a nearby private location. No reservation is required for parking.
How much does a stay at Four Points by Sheraton Surabaya, Pakuwon Indah cost?
At Four Points by Sheraton Surabaya, Pakuwon Indah, prices have a starting point of $64. It's essential to note that rates might adjust based on room choice and your stay dates. Input dates for accurate rate checks.
Which room categories can I book at Four Points by Sheraton Surabaya, Pakuwon Indah?
The Four Points by Sheraton Surabaya offers various types of rooms including Junior Suite with 1 King bed, Premium Deluxe with either 2 Single Beds or 1 King bed, and Deluxe Guest rooms with either 1 King bed or 2 Single Beds. Smoking is not allowed in any of the rooms. The room sizes range from 269 sqft to 409 sqft. Each room can accommodate 2 adults and 1 child.
Where can guests find entertainment in Four Points by Sheraton Surabaya, Pakuwon Indah?
Guests at the Four Points by Sheraton Surabaya, Pakuwon Indah can spend their time enjoying the leisure amenities offered by the hotel. They can relax and take a dip in the outdoor swimming pool, which also has a shallow end and offers a view. For families traveling with children, there is a separate kids' pool available.
In addition to the pools, guests can also unwind and enjoy live music and performances at the hotel. There is a bar where guests can grab a drink and socialize. For those who want to stay active, there is a fitness center available.
Guests can also explore the surrounding area by renting bicycles, taking bike tours, or going cycling. BBQ facilities are also available for guests who want to have a cookout.
When it comes to dining, guests can enjoy delicious Indonesian cuisine at the on-site restaurant named Djaman Doeloe, which has a modern ambiance.
Is there a swimming pool at Four Points by Sheraton Surabaya, Pakuwon Indah?
The hotel has two pools. Pool 1 is available year-round and located outdoors. It does not have any age restrictions and features a shallow end and a view. Pool 2 is also available year-round, located outdoors, and is restricted to kids only. It also has a shallow end.
Is there an in-house restaurant at Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, the hotel has a restaurant on-site called Djaman Doeloe. The ambiance of the restaurant is modern and it offers Indonesian cuisine.
What methods of payment does Four Points by Sheraton Surabaya, Pakuwon Indah accept?
Four Points by Sheraton Surabaya, Pakuwon Indah accepts several payment methods including cash, Mastercard, American Express, Visa, Discover, and JCB. So, you can pay with cash at the hotel.
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