This was one of the Best Hotels I stayed. The room was nice , great bed and pillows, our houskeeper, Sandy, he was just the best, he made our stay more personal&familial by writing letters and making dolls from towls, very careful, all clean always, but in all all the personal of the hotel is veey kind and helpful, the hotel smells good and the breakefast waa the most varied and tasty, maybe the best we ever had, and also the Magnolia restaurant was great, best Salmon I ate. You have fine dining feeling here. Luxory

No negative experiance. Best hotel I stayed after the Clan from Singapure,but here the food was more varied. I will definetly come back here.

5-Star Review for The Westin Surabaya Our stay at The Westin Surabaya was nothing short of perfect! The rooms were impeccably clean and incredibly comfortable, providing the perfect environment to relax and unwind. The dining experience was exceptional—Magnolia and the Club Lounge both offered incredible food that exceeded our expectations. A special thanks to Tiwi and Mila from the Club Lounge for their outstanding hospitality. Their attention to detail and genuine care made us feel truly valued. Additionally, chefs Haris and Nasrulloh went above and beyond by preparing exclusive meals for us that weren’t even on the menu. Their culinary expertise and personalized service were unforgettable. These individuals made our stay extraordinary and set a new benchmark for hospitality. Out of all the hotels we’ve stayed in worldwide, The Westin Surabaya stands out as the best. We can’t wait to return!

Loved many aspects of my stay - beautiful interior decor, clean & spacious rooms, proximity to the shops & the fabulous staff! 😊 The hotel staff are attentive to detail & will go the extra mile, which is especially important since I had an elderly parent on a wheelchair in my travel group. Truly appreciate the efficient transport arrangement by the concierge, the signature welcome at reception, the cute elephant towels by housekeeping and the accommodating staff at Magnolia & Club Floor! I would definitely choose to stay at the Westin again when in Surabaya!

Breakfast was a nice spread of local & international cuisine. However, I would prefer the cooked food to be hotter. Also wish the traffic situation (going back to the hotel in the afternoon) would improve somehow.

Location, cleanliness, comfy bed, big-nice bathroom, especially the water from the shower area stays in the shower area, easy access to the mall..

The air circulation from the air-condition machine in our bedroom (Executive room), is a bit windy ..., got to turn the A/C off first before sleeping... We only use the A/C from the living room which is cold enough to make our bed-room breezy-cool-air feeling during the night.. Good quality meals from the room service, just a bit pricey ..

Centrally located adjoining an excellent mall

My family and I enjoyed everything about our stay. The rooms were plush and comfortable, had everything we needed. The staff were exceptional from start to finish. The head chef went out of his way for us, suggesting dishes and taking special requests from the whole family. Every need was catered too, and the children we were fussed over.

Welcoming service is excellent Breakfast choices is a lot n the taste is good The hotel location is connecting to Pakuwon Mall that’s very ideal when we stay here during Eid Mubarak holiday .

The staff for cleaning room nine is hanim his very helpfull also lovely his know I need more of water and his prepare for me, the next level for being a leader it is him!! Also bu Nina Patrick James and Evan the 3 musketeers 🫡🫶🏻

The shower in the exce club room broken and need to fix it

The breakfast is good, the restaurant staff is helpful, the menu is complete enough but it is not special in taste..

There is a sound like music party/drum that is heard from our room, and it is stop till late at night.. in the morning the sound is start again

You can feel hospitality ambience immediately right when you step out from your car. In my birthday, they even created a tiny surprise by request. I have no complaints for the rooms and all facilities, they are amazing city hotel. And especially, the Staffs, they did a great job and make us feel really appreciated and welcomed.

Only a little improvement for the breakfast menu, the potato wedges, it was a bit overcooked I think. But overall, still, a great experience we had there. Will come back someday.

Perfect location, connected to shopping mall. Room was spacious and nice. Perfect staycation with family.