I liked the property’s clean and well-maintained environment, along with its convenient location. The design was modern yet cozy, and the amenities made the stay comfortable. It had a great balance of privacy and accessibility, making it a great place to relax.

I found the property to be generally good, but there were a few things that could be improved(the bedsheets, pillows and towels need to be clean. The Additionally, the TV programs should more variety of Chinese drama and the TV is not cleared.] I could have made the stay more convenient. Overall, it was a nice place, but with a few minor areas for improvement.

It is close to the Karimun port and surrounded by nice shops and exchange offices. For an extra payment the room was upgraded, because of problems at the initial room. Their spa offers a variety of services, and the masseur Lisma made fantastic back massage and feet reflexology massage. The restaurant downstairs offers delicious dishes served by kind staff. Great sunsets can be observed from the corridor on the fifth floor.

The initial room had insects inside, the refrigerator looked old and damaged, the towels were grey and the beddings were stained. In upgraded room only the towels remained grey, the rest was fixed. Face massage is not available at spa.

1st time stayed in this hotel.New standard room with seaview.The room and toilet are clean.Iron and hairdryer were sent immediately when requested.All staff are polite and friendly.Thank you to the bell boy, Mr Muhd Abd Ghafar whom patiently showed us directions to halal eateries.There is also a complimentary taxi service to the ferry terminal.There are karaoke rooms on the 7th floor.Overall,we are happy with our stay in this hotel.

-3 of us wanted to try the body massage at the same timing.However,there are only 2 available massage therapist as 1 of them was on urgent leave.Suggested to have 1 more therapist as usually guest come in group and would like to have the same timing massage session. -Breakfast has not much of varieties.

Good location with walking distance of less than 1km from the ferry terminal where you can look around all the shops left & right from the street to the hotel. Many cheap local eateries around the hotel with some minimarts as well. You can get everything you want around the area. So much convenience & staffs are very polite, friendly and helpful. I will definitely book this hotel again.

Nothing

THE HOTEL HAVE IMPROVED ON THE BREAKFAST SPREAD WITH MORE VARITIRES. THE FOOD WAS TASTY. THE REDECORATION OF THE BREAKFAST AREA WAS AWESOME.

THE BREAKFAST ITEMS NEEDS TO WARM UP AS THE FOODS ARE VERY COLD ..... SUGGESTION TO USE FOOD WARMERS . THE COFFEE NEEDS TO BE STRONGER AS IT IS VERY BLAND.

Walking distance to port and many restaurants. One stop shop for stay, food, spa and family ktv. Good breakfast with varieties of local dishes.

Water flow from shower area to the common area.. Making the whole washing and toilet area wet. Can easily add a barrier to prevent water flowing out of shower area.

Everything ok all staff 5star but 1 request I need to attach here our 4 unit room also aircond so hot need to service that...Ill will stay next time again...I love karaoke room at there...same problem also aircond need to service...this not complain just a bit comment tq

Comfortable hotel and excellent value for money. The evening meals in the restaurant were very good. Exceptional spa facilities.

The towels and bedlinen I think were clean but they were badly marked - need replacing. There wasn't any breakfast left by 8am - no bread or baked goods, fruit or milk left at this time. These are they only possible things that you would be able to eat, if you aren't used to eating Asian breakfast foods. Smoking is allowed in the hotel corridors and some bedrooms, really stinky.

Restaurant serve good & delicious food. Housekeeping very helpful & dedicated. Staff very friendly & supportive.

Dining outside restaurant is now not available. So sad coz thats the place we gather with friends is no longer there.

The hotel Saft was customer service orientated ( EXCELLENT) The food was excellent

There should be a change in varieties Certain food station couldn't get the utensils Couldn't receive customers from jety to hotel