Attached restaurant was superb. Highest recommendation.

No internet. The hotel knew two days before my arrival that the entire internet for the hotel was not functioning. The hotel should have notified me and given me the option to cancel. Check-in with luggage difficult because parking in front of the hotel just for check-in is very limited and a matter of luck. Off site reserved parking is challenging to find with a very steep pedestrian ramp that is very difficult to use with luggage.

This elegant hotel was much more than we expected. Truly 4 stars. The front dest staff were particularly helpful in recommending good pizza places nearby and helped us get into the secure garage quickly and easily. Lots of choices at breakfast and the hotel was very quiet. The bathroom was enormous and the room itself very spacious

The television wasn't working, but that could have been because there was a thunderstorm going on.

Close to sights in central town. friendly staff. both rooms were clean. guest toilet in lobby very clean. wheelchair accessible into property and the allocated room was excellent. opposite a supermarket buffet breakfast was very adequate. staff were very responsive to emails and in excellent English. particularly with accessibility queries. We arrived very late and though no shots were open and no coffee facilities in the room the night receptionist still went out of his way to make us coffees on a tray up to our room. lovely gesture.

Parking is available though a little remote from property and tight parking. but it Is available and can usually find a park space to unload in front of the property so i didn’t find it a problem. no tea/coffee making facilities in room.

Very large rooms and beds, spacious bathroom with everything you need. Large balcony with nice view from top floor. Helpful staff

When we checked out we went through everything with the receptionist to make sure everything was paid for and then left only to be followed by the receptionist who sprinted after us to tell us we need to pay 3 euros more. Very petty and unprofessional seeing as we already asked multiple times and it was just 3 euros. Beds and sheets were also really uncomfortable to me personally but still good value.

The staff were superfriendly and extremely helpful. We had a medical emergency while staying in the hotel and we had excellent help along the way. The room and bathroom were spacious and tidy with excellent comfort. Breakfast was delicious. If we ever return to Alessandria this hotel will definitely be our choice (tried 3 other during our stay). We highly recommend this hotel.

Comfortable sized room with mini fridge. Shower in a cubicle, with good jet stream. Clean good quality sheets and towels, good WiFi and comfortable bed. Good breakfast with some gluten free items available on request.

Poorly soundproofed from traffic noise and from other hotel guests in neighbouring rooms. No full length mirror in the room, only to waist height, and only in the bathroom. No tea and coffee in the room.

Well what a pleasant surprise - this was a quick stopover with little time to explore the beautiful city - however the staff were absolutely charming - the room was spotlessly clean with good facilities - the in house restaurant was excellent and the selection of wines were superb - the waiters were so so nice - secure parking close bye - a really nice stay - well done guys and girls 👍😊👍😊

location is great. the building architecture is unique. the rooms are all nicely designed and decorated. breakfast is complete and delicious.

the air-conditioning was slow and didnt cool down the room. the building and amenities were obviously old. the AC system needs a refresh.

Comfortable and spacious room. The staff was exceptional - so friendly and kind and helped us in anyway they could.

Room was a little warm, even with air conditioning. We believe it was not working as it should and the staff immediately sent a request for a service tech.

All in all we had a good stay. The room was and bed were confortable and the breakfast more than satisfying. The location was perfect for our needs as we stayed most of the time in Alessandria. The shopping area was very close.

The only problem was that the next door neighbour had his television on all night and unfortunately, in the silence of the night, we could hear it. We mentioned it to reception the following morning and of course their reply was that they cannot do much about such problems.