Lovely resort. Best features were the pool area and beach and all inclusive sports. The resort was very clean, and the staff awesome. Food was good - buffet style - with varied options

When we arrived we were told only the main buffet canteen was open. There was nothing about this on booing.com when we booked. Not the end of the world, but felt like we were paying for something that then wasnt on offer ! Be warned. The beach area comes with dedicated 2sunbeds and an umbrella for the stay. You cannot buy/ask for more beds and have to approach this day by day with the beach staff. Not so bad in a quiet time, but would imagine an issue in peak periods.

Location is undeniably stunning with its beautiful beach and nice swimming pools. The staff responsible for the entertainment (animatori) were fantastic, their shows are amazing and they are always so welcoming.

The rest of the staff was incredibly disappointing. Starting with the reception, it felt like they had recruited people fresh out of an internship who totally lacked the desire to help. The lack of professionalism was shocking for a place of this caliber. It only got worse at the beach bar, especially during the afternoon on Ferragosto. The man working there was outright rude and disrespectful, making what should have been a relaxing day at the beach a frustrating experience. It's a shame because the resort itself has so much potential, but the service truly lets it down.

Great location and well organised hotel area. Lots of attractions for everybody: kids and adults. Tasty and healthy meal options for each and every taste.

Some attractions haven’t been working although they are supposed to be opened during the declared time. Not all of the staff speak English on a communicative level casing a misunderstanding regarding some information later (receptionists, safeguards, etc).

Excellent food especially considering it's a buffet

The beaches and the location and the food was delicious.. drinks were abit expensive but not very high.. the air-conditioning of the room wasn't that good as well..

The air-conditioning of the room wasn't good infact ir was abit hot to sleep at night.

The pool area is beautiful and the beach to

They really need to work a lot about the buffet and the food I was shocked about the food I even paid all inclusive and I had to go to eat out side because when you are in Sicily definitely you have to eat good

Old facilities, mold on the walls, I found ants in my bed. I Had to change room 3 times during 2 days. Food was simple in comparing with others hotels on Sicily. Not recommended

Staff is not helpfull. My room smell chloride. Wi-fi was not avalable 2 days, what was very uncomfotable. Not recommended. Furthermore I didn't recevied invoice for my stay.

The nature

The room was disaster very old with dirty walls and with humidity, the food very poor quality, the staff don’t speak English and not friendly. Even though we were all inclusive you needed to pay to have a table inside otherwise you had to eat in the heat outside. Also to have beach towels you needed to pay too. To have these things for free we needed to choose the option extra all inclusive. Never heard about this before.

Nothing

It is a scam. Not really pet friendly . We paid extra for our dog and he had to be locked in the room for the duration of our stay as he was not allowed anywere. Food is not good at all . You have to pay extra to get a soft drink at lunch and dinner. Drinks are really expensive . Cant get any food outside breakfast lunch or dinner hours. Also communication is very hard, only a very few will speak to you in english. Horrible experience never again