Location is good for walking into centre of city - 30 minute walk to Duomo. Also Good connections by city trams. Lovely pizzeria right next door. Also restaurants and bars along Naviglio canal. We especially enjoyed Bar/cafe Navaglio 48. (15 minutes walk) We ate out all of the time just because we wanted to and not because the hotel was lacking. They have a very clean and welcoming restaurant.

Unclear on daily replenishment of water, tea and coffee.

Breakfast was great.

There was no toothpaste in the room and I couldn't find somewhere to buy it close by. Most hotels I've visited provide toothpaste so I didn't carry mine thinking I will find it there. (Airports have a limit on liquids, if not would have brought mine). This was frustrating as I had to brush only with water. A small toothpaste put in each room will be great. Apart from that I loved the hotel! The location too is really great as everywhere I wanted to visit seemed very accessible in little time!

Very friendly staff. Room was good, great comfortable bed, free wifi. Location of Mercure is great, next to tram stops to Duomo and Mudec. In walking distance of Armani/Silos. Close to underground into the city as well as the new line to Milan Linate Airport.

Would have preferred not to stay in a room right across from the elevator. So was hearing guests getting back in the night.

Everything went well,from check-in to checkout. Front desk staff friendly and professional. Our room was spotlessly clean, the bathroom also spotlessly clean. Every thing in the bathroom worked just fine. The breakfast room is spotlessly clean.The breakfast has something for every taste hot or cold. The staff again very friendly and professional.

Excellent location close to the Navigli canal & around 30 minutes walk to some of the main attractions.

The bar wasn’t open the whole time we were there. Breakfast wasn’t busy but the staff were constantly on top of you taking plates away making you feel like you had to rush.

The staff were helpful and friendly, I thought I had booked a room, but it was a whole apartment that was very comfortable and spacious. Very good value for money and very close to the metro so very easy ti get to.

There was some staining on the couch cushions. Breakfast could have been fresher, and whilst the location is on the doorstep of the metro, it isn't as centrally located as other hotels and the metro stop itself is not very user friendly for those with access issues.

The hotel is very good, placed in a nice location with lots of shops and restaurants.There is also a pizzeria just 1 metre from the hotel which will welcome you until late. The room was quite and clean, the bed was comfortable, quite hard mattrass but wonderful.

The hairdryer did not work very well, I was in a hurry otherwise I would have called the reception and they would have changed it without problems.

The location is good, it’s close to subway station and tram stop. The room was large, there was even an espresso machine in the room. Receptionists are so kind and helpful. Also they’ve help about keeping my luggage after check out.

There weren't slippers and cold drinks in the room, I think it's forgotten and if I asked they could help about it but I stayed just one night so it wasn't a really problem to me.

We requested an early check in which was provided without any extra charges. The room was clean and quite spacious with a hot water kettle and a coffee maker. Mini bar was complementary and stocked regularly. Breakfast had a varied spread and left nothing to be desired. The staff was very pleasant and quite helpful to get printouts, recommending restaurant and transport options, arranging taxi etc. I particularly liked that all the staff members spoke excellent English and didnt treat us non-Italian speakers any differently, which is a big problem with a lot of other places in Italy. The location of the hotel, while not in the heart of the city, is till close by to a lot of touristy places.

The on-premises bar doesn't have many food options and there aren't many good restaurants in the immediate vicinity of the hotel. The wifi is not that great.

Close to trams and subways and a lot of restaurants in the area and walking distance to city. The staff was really good and friendly and the rooms was nice.