Breakfast in the dining room was limited to 1 price for the extensive buffet. I ate only fruit, coffee and a pastry and was charged the full amount. I argued this was unreasonable but still had to pay about 200 pesos. I think a continental option should be available.

Restaurant in general was not up to standard of rest of hotel.The sight of the egrets and the heron and other birds flying and landing on the lake in front of my room made up for any shortcomings. Staff was immensely helpful and pleasant to deal with even though there was a bit of a language barrier. We worked it out.

Fresh water pond with crocodile🐊 view from the pool.

Due to the local climate, the room 220 has independent ac and smells musty. The lobby and restaurant, has central ac which has no scent. I've stayed in other humid climates with similar experience.

The location

Beautiful gardens Nice pool Exceptional service

Air conditioning was a bit noisy

Hotel is older but kept in very good shape, the room was very clean, we only had breakfast there and it was very good. Staff was helpful and polite.

Wall conector for eléctric cars

Mosquitos

The beds were soft and comfortable, the room was clean and spacious and hotel has a great location; but the best thing was the people, everybody was super nice, friendly and helpful.

The food is overpriced and awful. For example, we ate the breakfast buffet and the plantains were rancid, the beans tasted awful and the hotcakes had a weird taste. Then at night and out of necessity, we had to order Room service and requested a Caesar Salad, which took about an hour to get to my room and had too much dressing and was "garnished" with Cilantro and to top it off didn't have croutons, it had "bolillo" bread cut in pieces in it. My advice? Change the chef. Another note is that every day the hotel would have music on from 6 am blasting from the GYM/pool area, which woke me up every morning during my stay.

ok,if you come with a dog, its a great place since its pet friendly and your dog can run around on the lawn and they can provide you with a kit for dogs. I was with my dog so all ok. But the rooms and facilities are kind of ran down and would need an overhaul. The glory days were lie 20 years ago for this hotel. Without a dog the place may be not so attractive. The breakfast buffet is OK, you can set out by the pool if you take your plate there. r

rooms are a ran down. My door to the gardens was kind of stuck, the airco control was hidden between the wall and a close so difficult to get to

The Pool is nice

The hotel needs urgent refurbishment, floor is lifting, mould on the walls Staff required better training, the want me to do the automatic check in and the bill did not match that of Booking and they could not explain why and told me there was nothing they could do.

Pool, breakfast

My friends had their reservation cancelled and weren’t notified, they had to find another hotel. Also service was slow at breakfast