I particularly appreciated the hospitality, kind and ready service. When we arrived, staff rushed out to greet us and helped with the luggage. Then we were given a warm towel to refresh ourselves. When we checked out , breakfast packs were ready for us to take away as we had an early flight to catch. I particularly liked the lounge with soft music and a good selection of differently designed and very comfortable chairs. There’s also a drink station outside the lounge which guests can help themselves to hot and cold drinks. Our room was spacious and I could use a wheelchair, provided by the hotel, to move around. There’s not much to do in the hotel. The onsens are very nice but I couldn’t use them as the steps down to the pools are too steep for me. I had a chilled and comfortable time, at the hotel.

Stayed 2 nights end of May with my family n we thoroughly enjoyed our stay. An English speaking staff was assigned to help with our check in n she was wonderful, showing us around the property n explaining all the little details we should know. Resort was great, had very cool lounge areas and even an outdoor foot bath which operates till late. Onsen was also decent, not big but has an outdoor area. Rooms were big and beds were comfortable, no complaint. Our rates came with breakfast n dinner, they were wonderful with great selections. Highly recommended!

Nothing around the hotel, Abashiri is also a little far from Chitose

Great property grounds, amazing staff and food. Our room was very dated but ok and good size.

There was ( not hotel fault) no control in the onsen- people were not cleaning themselves before getting in the onsen, entering with clothes, screaming, having kids run around, washing their clothes in the bath basins with the body soap and foaming all over the floor making it further slippery, no repay for others and spoiling the relaxing atmosphere onsen is supposed to be

Breakfast quality was very good without too large servings so no t so much food wastage. Hotel location is up on a hill in very secluded spot near school field and farmland..I find this exclusive and very relaxing.

Difficulty of getting the rooms we want due to full occupancy. We stayed 2 nights paying for the premium private onsen room as well as the high floor with excellent view. For the second night we cannot extend but has to go for a basic room. Overall, we are happy with the staff explaining the reason from full occupancy.

- Spacious and comfortable room, though would have preferred higher floor for better view of the lake. - The resort had many comfortable and private areas for sitting and relaxing, including a fireplace, music room, complimentary coffee and juices. The foot spa was amazing. - The onsen was posh and private. Love the little outdoor pool. - dinner and breakfast had good spreads

- some noisy dinner guests who talked loudly across tables. Perhaps large tour groups should have their own dining areas

The location was about 20 min drive to main Abashiri city, a bit secluded but very nice resort. Breakfast selection was ample with traditional Japanese hot pot, sashimi and sushi, with alternative western menu too. Loved the laid-back vibe and resort like of the entire facility. Value for money with the ryokan stay along with breakfast and dinner included! It a nice retreat away in Abashiri, away from the main touristy areas of Biei and Furano.

Beautifully designed with local style, comfortable western bed option but with a ryokan feel. My room with the private onsen was the best. Half board of breakfast and dinner included, with surprise meals beginning on the 3rd night of stay. I stayed for a week.

Nothing close by so have to taxi everywhere but I guess that’s also a plus because it’s peaceful and quiet

The environment and atmosphere are good. Lobby is very unique and comfortable, and it has the design influences from the culture of the northern ethnic group. Both dinner and breakfast are buffet style and both are delicious. I prefer breakfast. I will come back if I have the chance. The staff is very friendly and welcoming.

The disadvantage is that the bathroom in the room is a bit old, but the large bathing lounge area is great.

Beautiful onsen. Large room. Clean facilities. Receptionist staff very polite.

Not good restaurant, with average food, poor selection, repetitive and bland. Absurd breakfast hours: such a short window that pushes everyone at the restaurant like rush hours at the same time.

Room we stayed was big and spacious with outdoor private onsen. They even had CD Player with selection of relaxing music and a massage chair. The fireplace at the lounge area was a great place to relax with a glass of wine :) after a nice onsen bath. It's not only the design and the concept of the hotel that we like, but also the professionalism of the staff. The staff were very friendly and professional. The Restaurant staff, Mr Dragon 原龙 was very helpful ,very professional ,service oriented and attentive. Thank you so much !