The breakfast and dinner were amazing. sadly I missed one of the dinner due to delay coming back on the day Nagano encountered heavy snowfall. I am also very grateful to the staff for their top notch service. they definitely went the extra mile, and I would love to compliment them and share how they took good care of me during my stay. When I was caught in the train delay due to snowfall, they got worried when I didn’t turn up for dinner. as they couldn’t reach me (my local sim was data only and they didn’t use WhatsApp), they contacted Singapore embassy which got in touch to make sure I was safe. when I finally reached Yudanaka station, a staff was already waiting to send me back to the ryokan in the mini bus. I got back cold and hungry, and the staff contributed rice dumpling snacks and made a simple hot soup for me. Very thankful! the next day, I tried to set off early but snowfall was still very heavy. the plan was to send me to yudanaka, and hopefully I could get a train to shinshu-nakano and then Nagano. But alas, the train was suspended, and while many travelers were waiting aimlessly in the waiting room, the lady staff came back to find me (I was so touched!) and told me she would drive me to shinshu-nakano where trains have a better chance of departing. she also came back to remind the train master to inform me in English when trains are ready. I finally made it out on a limited express train by 11+am. I wouldn’t believe any ryokan would go this far to care for their guests! big thanks to all of them!

none!

Absolutely stunning and exceptional hospitality. Highlights included: - really friendly and helpful staff - the beautiful meals that we got, and the full ryokan experience - free transfers to the station and the monkey park - both the on-site onsen (includes an outdoor area so you can watch the stars as well) and the access to the 9 public baths and the very stylish yukata/bag they provide you to keep your things in

There was nothing we didn't like! But we thought it was quite funny that the music in the lobby was always acoustic guitar covers of songs by the Beatles (no vocals but we recognised the tunes). Maybe they could mix up the playlist a little to include some Japanese music that fits the vibe.

The staff were super polite and helpfull with everything we needed. The location is great and perfect to do The Sotoyu (The 9 onsen in the town - you can buy The towel in the hotel (500 ¥) to get the stamps all the way). The meals were fantastic. A lot of variety the breakfast and dinner, all japanese style. The room was great, with private toilet and bath, and there's a onsen at the hotel on the rooftop (6th floor) with a outside onsen as well. We enjoyed at night in winter, it was magical. There is a free pick-up from the Yudanaka station and free transfer back as well. You can wear yukata and geta all the time and the city's vibe is awesome.Please, explore the local food and family restaurants. I really recomend the ryokan and hope to come back again anytime

The ryokan staff was super hospitable and the service was phenomenal at Suminoyu. The free pickup service at Yudanaka Station offered by the ryokan made travel so much more simpler and hassle-free. On the day of checkout, we were able to hold our luggage with them, utilize the free shuttle offered by the ryokan to the Snow Monkey Park, and come back to pick it up. We had asked them to help us call a taxi to Yudanaka Station but they instead offered to shuttle us there, which was very unexpected but very much appreciated. The food was also excellent, with a well balanced menu in the kaiseki dinner. All of this combined made for a truly unforgettable experience for our family, and I recommend this ryokan to anyone looking to be in the Shibu Onsen area and/or for the Snow Monkey Park.

The heating in the room was a little weak and it felt a little chilly.

Everything about this hotel was incredible! The staff were simply outstanding! They were so kind, knowledgeable, generous of their time and just lovely people. The hotel itself had a great public bath area and was on a beautifully lantern lane. If you notify the staff they will pick you up from the train station and drop you back there also. The hotel also drop you off to the monkey park in the morning if you would like. The dinner and breakfast which were included were 110% outstanding. Exceptional Japanese cuisine! Presented just beautifully! We could not finish all of the food ! Thank you for making our stay just perfect!

Everything

Overall, we enjoyed our stay, with some improvements we feel that can be made. Plenty of things to like with a nice room (though there is limited space to hang clothes, and a few extra hooks on the walls can be an easy fix for this) with toilet and sink, as well as a nice onsen on the roof. Staff was very friendly, both at reception and in the restaurant. Hotel is very clean, and there are options for pickup and drop off at the station, as well as a drop off at the park for the snow monkeys. Food at dinner and breakfast is decent and nicely presented, though also a bit limited and mostly vegetables. While there is some meat/fish included, we felt this was a bit limited.

A few things can be better we feel, such as adding some hangers in the room, but also to include blinds or something that blocks the light. We had a room with a small hallway, and while the light from the main window was blocked, there was nothing blocking the light from the hallway window, making our room very bright very early. Onsen is nice, but if the hotel is full, it is slightly crowded. As mentioned above, we feel the food is slightly limited and heavy on the vegetables (a lot of mushrooms for both dinner and especially breakfast). While the food is of good taste, a bit more meat/fish would be nice. Only one towel is handed out, and an extra towel would be useful. Also feel the checkout time is very early at 10am, leaving little room to do anything in the morning.

The Dinner and Breakfast was fantastic and dining in our kimono's that they supply each person with was excellent and relaxing; this made us feel like we were at home. The meals were 5 star 5 course with authentic tastes of true Japan! The place went beyond my expectations with the location and the kind staff (Satoru)that helped with any questions of places to see or visit in the area with his guidance we were able to go and see it all. Honestly, I tried all 9 Onsen in town but Suminoyu Ryokan to my surprise with the breathtaking mountain views and cool breeze is my favorite not to mention the views from your room is a bonus not to be missed! I wished I would have booked more nights.

Looks like a perfect ryokan experience for us, beginners. Very polite staff, kanseki dinner exactly as they describe it in the guidebooks. Their own onsen is on the top floor, with an outdoor pool (it was even snowing while we were enjoying the hot water and the mountain view). We also did the village walk in traditional costumes, visiting public onsens (all included in the price, which was pretty affordable). They also provided transfer from the station and to the monkey park

I had an idea that the room would be more spacious, but it was ok, all in all

We were a traveling family of four from Canada and this hotel was the highlight of our trip in Japan. Exceptional in every way: warm welcome, nice facilities (room and onsen) and what to tell about the dinner and breakfast, we were blown away! Very beautiful presentations of dishes, along with lovely pottery. There was also free coffee and a small shop downstairs where I regret not buying their beautiful cup. Couldn't find anything similar afterwards. We definitely will come back! Thank you very much for making our stay memorable! ありがとうございます。

This family run hotel was superb. The dinner they served was beautifully prepared and presented. The food was delicious. It was a true Japanese experience. My wife had damaged her knee the day before we arrived and the owners were very helpful in successfully getting us a wheelchair. They really went out of their way to help and this really helped to make our onward journey possible. I would highly recommend this hotel.. and the monkey park lived up to all expectations too. It was lovely to be able to stay in the heart of an Onsen town.