Very good place with small children. Many axtivities that both kids and parents can enjoy together.

The bed was a bit hard for my husband. One extra kayer on the top of bed would improve the confort. Two year old could not join the swimming pool. If they have children pool it would be better (for us): The restaurant which served pizza, pasta tool nealy 60 min. The rest of section was much quicker. It would be good to make shorter serving time,or inform in thebeginning how long it would take to serve.

Wide range of healthy and delicious items for breakfasts from soups, porridge to noodles with many side dishes to accompany them. Very helpful staff who helped us with dinner reservations, general directions and booking of activities.

Maybe the interior of the room, in particular the sofa could be reupholstered so that stains and loose threads would not be too obvious.

Loved the location. A variety of choices for places for meals was welcome. Staff were always very helpful and accommodation very clean. Loved the heated toilet seats, laundry facilities.

Some restaurants and ski lifts were closed. I understand covid had an impact on the volume of travellers. The meals we managed, but really disappointed about our choice to ski runs, with lifts closed. Not happy to have to pay extra to use the indoor swimming pool. Also the elevator from the ski lockers room to the outdoors was broken for our entire stay. It was dangerous navigating the stairwell carrying ski and stocks, whilst wearing our ski boots.

I like the restaurants' selection and their excellent service quality, which was in my experience, exceptional for ski resorts. Hotel staff are friendly and helpful. I enjoyed walking around in the hotel, it is clean and thoughtfully maintained. The shuttle bus service is also good, pickup from the train station is hassles-free.

Nothing actually. Everything is good.

The staff at Appi Crown Plaza were very helpful and accomodating. The onsen was great, and the breakfast/dinner buffet had great options. Korean BBQ restaurant was really enjoyable. The room has windows which open and a heater which can be switched off, so the heating can be regulated. The hotel shop has a good variety of snacks, local delicacies and sake. The ski resort ia right outside. The rooms are definitely retro but the price is very reasonable, so perhaps a total refurbishment would make the resort less affordable.

The walls are very thin and if you're accomodated next to a rowdy party, you will have a lot of disturbance. Perhaps request a quiet room. We had to move rooms due to a drinking party next door creating a lot of noise. Some rooms also get the ski resort music all day long.

A quality hotel with great facilities and services. Everything you require is immediately at hand within the hotel ... multiple restaurants to choose from and excellent breakfast service. And skiing available from the doorstep!

A hotel that is a little above my pay grade ... a little expensive for my usual holiday tastes.

We had a fabulous view of the mountain from our room. The hotel had great facilities and the staff were lovely.

Most of the dining options were very expensive.

Many facilities for kids like swiming pool, snow park, kids ski school, etc. Beautiful onsen with several outdoor baths. It is so cool when you can relax in onsen after the ski work-out! Many ski trails, good for all levels including those who prefer off-piste areas!

Quite small choice of food during lunch time. There are no cafes at the hotel, you need to go to food-cort area which is located a little bit far. The conbiny shop has small choice of food, mostly souvenier sweets.

The location is great because it's right next to the ski resort. All the buildings are connected, so you can easily walk from the plaza to the hotel in just 10 minutes. Plus, it's only a 10-minute walk to Shirakaba Onsen, so you won't have to wait for the shuttle bus. Overall, our stay was enjoyable!

Fantastic on-snow accommodation, ski-in/ski-out. The staff were friendly and helpful, the buffet was incredible. Would definitely stay again.

The onsite onsen wasn’t a natural hot spring onsen.