The front desk staff were extremely helpful and kind. The location amongst the birch forest was beautiful. The buffet dinner and breakfasts were both lovely, and even though we stayed for 2 nights, we found different selections and specialty dishes at the different meals to enjoy. My children enhoyed the ice cream station and hot chocolate machine also. They also sold a good selection of sake in the store. The onsen baths were wonderful, especially the outdoor one. The coin washing machine and free dryers were a helpful addition.

The futon beds were a little harder than others we have used but still ok.

It has indoor and outdoor onsen! The ambiance of the outdoor onsen in the winter is very spectacular. They also have massage chairs and foot massages. The booking comes with delicious and sufficient buffet breakfast and dinner. When I couldn't book the airport shuttle because I could not speak Japanese well, the staff called them on my behalf and made sure that The room is very nice and clean. It's just a walk away from other onsen. You can 'rent' coat, boots, and towels for free if you want to walk outside and go to other onsen.

Nothing really, but if there is something that I should say, probably that;s the onsen cleaning time. I tried to go after breakfast and it was cleaning time. Anyways, I was able to go again in other time.

Our stay at this beautiful hotel was just FANTASTIC. The location is wonderful, in the middle of the forest in a wild environment where the silence is king. The staff was very professional and gentle, and above all SMILING. The kitchen was very good and the buffet was entirely worth it. The structure is modern but well integrated in the magic athmosphere of Nyuto Onsen and our experience was authentic and breathtaking. The passport which allows you to travel around the Onsens is just WOW. Absolutely to reccommend. We stayed here one night from the 20 to the 21 of November. Michele from Italy

Service was great. Food was excellent. Onsen baths were really good, though the outdoor bath was smaller than expected. I liked the different lighting levels in the room. The womens’ amenities in the baths were great and we purchased some from the shop.

Room was too warm and a bit stuffy. We could not open the windows to let fresh air in due to the stinkbug infestation at the time (there were instructions on how to catch the bugs). There was only one towel provided per person per room, so it was a bit troublesome if one wanted to take multiple baths.

This hotel is more like a resort in the mountains but keeping the spirit of a ryokan. The building is a bit dated but in good condition. The staff provided attentive service and were helpful. The meals were buffet style with some things prepared in the moment by a chef, which means that the food was plentiful.

Everything about the stay was great. Please note that the other onsens do not allow daytrippers from 3.30-4pm, which is quite early considering the travel time to the village. Two nights with a full day of onsen time or being there early with a car are the best ways to get to enjoy all of the different onsens.

Location is on top of the hill it’s far away from village but I love it. Hot spring water is super good quality. Service is nice and friendly. Breakfast and dinner is buffet but lots of special menu served at table by staffs and some are freshly cooked by chef.

Building is a bit outdated but it’s normal for traditional ryokan.

l left the passport in pervious hotel. But,the hotel staff (藤原先生）is very helpful. Helping me to communicate with the previous hotel, since I cant speak Japanese. Once again, thank you for your prompt follow up actions. I would like to express my gratitude to all involved staff and for your profession. Thank you to the staff specially.

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The view, the snow, the accomodation, the onsen, everything to be precise. Worth it to travel all the way to Nyuto Onsen for that. Staffs are friendly and helpful. Even after having dinner, staffs told us to bring some food up to hotel room! Never come across staffs that asked us to do that.

Yukata size doesn't cover my friend's size who is 130kg but it is understandable. Pillows are special and need some time to get used to :)

The dinner was great with a variety of hot, cold food as well as desserts! There was matcha icecream too! The outdoor onsen was one of my favourite, to have hotpool in the snow is top of my bracket list! There was free drinks and coffee machine for us to use which is great in the winter.

The Onsen was amazing, nothing better than sitting in one during the evening. Staff very friendly. Free soft drinks in rest area.

The food wasn't fantastic, it wasn't bad but because everything else was great it kind of brought it down.