The room had a lovely view and a good size. The staff were kind, helpful and treated us well during our stay helping us with taxi's to a local shrine and offering us a coffee upon our return. The hotel is easy to get to by bus or taxi. The room gave us a lovely view of snowy mountains and the private room for dining gave us a nice view of the lake. I would recommend staying here and hope to go back at a later date

We would have preferred a Western breakfast the following morning, however that might have been a dietary option that I missed/forgot to tick and is down to personal preference not any fault of the hotel. I find it hard to find anything I didn't like about the hotel

This place was superb. The hospitality by all the staff members was incredible. We arrived earlier than the check in time and it was snowing and so windy outside, the staff let us wait in the lobby with hot coffee. The room itself was beautiful and large enough for our family of 6. It had a beautiful view over the lake. The futon beds were very comfortable. Even my 65 year old mother liked them. The food was so wonderful, we were able to try Akita regional specialities. The onsens were great and we appreciated being able to use the private family bath with our children. We would highly recommend this place for a wonderful Ryokan experience.

Meals were easily the most intricate and most sophisticated of all the Ryokans I've tried. They go out of their way to showcase Akita specialties, which I really appreciate as it means I need not travel to restaurants specially to try them. They provide a private dining room and I cheekily thought to myself that this is so you can lick your plate clean! Indeed it was so delicious that if the Michelin inspectors came, I am sure they will get a star. Best service out of all the ryokans I went to - everyone is super attentive and super responsive. On the booking.com app, they were the most prompt to respond to messages. They had good recommendations for me on what I could do around Lake Tazawako and the surrounding area. Other examples of exemplary service: They took the initiative to ask me if I would like a picture with my meal (as I was a solo traveller). How delightful! Out of all the ryokans I stayed in, this is the only one who did that. Another example: they asked me if they could clean my room while I am out. This is unlike other hotels and ryokans that instead ask if I would like my room cleaned (assuming that the default is no). The room was of a most excellent layout with good separation of different areas and a good size such that it makes you feel like you are living in your own apartment and not so much a resort. The bed was also very comfortable - there is something special about the bed linens. They were so refreshing to the touch and so comfortable. At every corner there are thoughtful gestures - a little bench for you to admire a view, the tatami flooring throughout. Every effort has been made to make it a special and premium experience. Even the toilet is larger than some of what I’ve seen and has charming and tasteful decorations. I am so glad I tried out Kashintei Shirahama and hope to be back!

Nothing!

The property is facing a beautiful lake and it’s a relaxing setting for those busy people coming to decompress there. They have outdoor and indoor, private Onsen ofurô, and the room was wide and spacious, including areas such as bathroom and shower, with separation of spaces, providing privacy. The eating/working room was across from the room which allowed my husband to read and check emails without distractions. All in all it’s a well thought space setting. Kudos to the architect.

Perfect location right on the lake. Don’t miss a swim on the beach right in front with a magical backdrop of mountains and a beautiful sunset! Absolutely spotless full marks for cleanliness even by Japanese standards, thoughtful touches at every point, even more thoughtful menu. We were very impressed ( and we have been to many luxury ryokans).

Nothing!

Warm welcome, friendly and helpful staff, beautiful room and sensational meals!! The presentation, attention to detail and flavour of the kaiseki meals was superb - and the volume of food was extraordinary! They also had some very nice wines on offer which came as a welcome surprise!

It was all fantastic

The best place I have stayed during my stay in Japan. The food was amazing the best sashimi I had in a while. The rooms were big enough for a family. The Onsen for family is just perfect for us with a baby. And the staff perfect.

The staff don’t speak english, but just let the place more authentic.

The service is exceptional. All staff members are friendly and attentive. Onsen is well maintained. The place is kept spotlessly clean. Dinner and breakfast are Michelin class. We are rather surprised that one of them can communicate well in English.

A bit expensive but the experience was worth it, we had the best dinner of our trip in Japan, even though a translation of the menu in english would be appreciated. The room was big and confortable, we had a very nice stay here.

The hotel is sparkling clean. Tatami floor throughout even inside the elevator. Comfortable beddings and very delicious dinner and breakfast. Private Onsen is a highlight for us.