Personnel was super nice. The man doing the transit to and from the Kakunodate station was the sweetest person there is. The madam working at the restaurant was very kind and friendly. Amenities are great, the onsen open all night is a huge sell point and didn’t disappoint one bit. He fact that you can ask to transit to and from the station any day even when not leaving/arriving was really convenient. Overall super stay with super people in a really nice and quiet place. Thanks for everything.

This is the first ryokan I have ever gone to, and it was wonderful. The staff were very nice, including the gardener who I had met and talked with a few times. The breakfasts had a great variety, and were different every day, with a mix of Western and Japanese items available. The onsen was fun to walk to, since a bridge connects the main building and the onsen building. This was also my first onsen experience, and there are very informative instructions on how to use the facilities properly. It set me up for success at every other bath I ended up going to on my trip, and I'm really grateful. Would highly recommend going during the winter, to enjoy very pretty snowfall and snowy mountain views. I want to return during the spring or summer to enjoy the outdoor art village activities as well!!

It is important to remember to reserve the shuttle bus at an accurate time to when you would arrive at Kakunodate Station. I planned too far ahead and ended up waiting a couple hours, but it arrives at the main loop in front of the station, not the bus station behind the visitor center. I'm glad I planned ahead rather than late, but make sure to keep track of that.

We liked the onsen very much. The breakfast was good but quite expensive. The hotel staff very kindly picked us up in Kakunodate when we needed a lift back.

The hotel shuttle bus should be booked three days in advance, which we had misunderstood. It is necessary to take a taxi to and from Kakunodate. The hotel also needs a bit of renovation.

Set in a beautiful location, loved the onsen and having easy access to the restaurant for meals was great. Enjoyed our visit to the art village and fun activities for kids on a rainy day. Welcoming foyer and staff and appreciated the decorations for the Hanabata festival. Reasonable proximity to Kakunodate. We had a car so great place for us to stay and see the local sights.

Exterior could do with a refresh but had its own charm.

great location - helpful staff who organised theatre tickets for us and lent us a kettle when we requested one. very beautiful room - comfy futons and quilts lovely onsen and sauna

not being able to open windows in our room to let in some air . being barked at by one older male member of staff as to where to put our shoes

Excellent option if you're in need of accomodation and want to ski Tazawako and also go have a look at Kakunodate. Clean and comfortable with an excellent onsen! Staff were very helpful too, and the on-site restaurant was outstanding.

LOVED the breakfast spread and the access to onsen. I went at an early hour and it was very peaceful. We were able to see sakura from the window of our room. We only stayed one day but enjoyed our stay!

Breakfast was a big spread with mostly local Japanese dishes. Location is about 15 mins away from Kakunodate Station. Frequent shuttle bus to/from the station was very helpful.

Nothing

Excellent onsen hotel. Great amenities and the large bath is open throughout the night (3pm to 6:30am). Great breakfast.

A bit far from the train stations, but the hotel offers free shuttles (we just ordered for the next day at the reception).

Friendly staff, great selection for breakfast buffet, sufficient parking space. 10 min to the cherry blossom area. Yukata was also comfy.

Pathway to the onsen at night was too dark and long. Only one towel provided for the entire stay.