The hotel staff were exceptionally kind and patient. One of the front desk employees spoke fluent English, making communication seamless. For those less proficient in English, translation apps were readily used. The private hot spring was not located within the main building and required a short car ride to access. It was beautifully situated with a view of the sea. The food offerings were plentiful, and I was provided with a lunch box every day. Overall, it was a delightful stay, though the location was a bit inconvenient as it was only accessible by car, with no pedestrian paths available due to the expressway right outside.

Excellent facilities. Very pampering, great relaxing ambience. Superb meals: dinner was spectacular both in quality, taste and presentation; for breakfast we tried both Japanese and western styles and both were great.

We had a very long and unnecessary correspondence before arriving about some of the guests being vegetarian and it was difficult to get commitment that they will be able to arrange the menu accordingly (although in the hotel description they commit to accommodate special regimes). At the end it was great and also the vegetarian members of the family enjoyed the meals a lot. Similar misunderstanding happened with the youngest (2-year old) member of the family. The hotel doesn't charge for her but kind of ignore her basic needs like a place to sleep and food. After some unpleasant requests everything was arranged at the end Some corners in the room deserved better cleaning.

French kaiseki dinner was very good

The facilities were spacious and spotless. The views from the room and from the Onsen were spectacular. It was not crowded and most of the time it felt like we had the place to ourselves. The 24 hour coffee and tea, afternoon cocktails and desserts as well as the nightcap service was amazing. Staff were courteous and anticipated our every need. The western breakfasts were delicious. The dinners were incredible. Service was top notch. Shuttle was convenient and not too restrictive.

Exceptional service and so many little extras that made us feel wonderfully taken care of, including the very friendly and helpful explanations given in English by Anne. The onsen was absolutely beautiful (especially upper floor) and the food was great (particularly the teppanyaki prepared by Chef Ooishi). Overall excellent value for such a great experience.

Rooms could use a little refresh here and there. That said, given the service, food, many extras and beautiful environment, this becomes secondary. Plus still very much enjoyed the traditional tatami and futon beds.

Excellent location, great onsens (one in the same hotel with great infinity pool like views of the ocean) and the nearby Hokkaido onsen, excellent views of the ocean, great Tepanyaki meals, great facilities like massage chairs and other amenities

We enjoyed everything. The breakfast and dinner, private onsen, lunch box and spa. The staff are super nice and professional.

None

Food was exceptional as was the service. Beautiful property with fantastic views from the room and onsen.

hot spring, view hospitality, amazing cuisine

location is a bit far, all rooms have ocean view but some are limited with structure pillars. not all table at restaurants have ocean view as they promote it on website.

Nice, comfortable

The property didn’t issue invoice, booking contact them, I still haven’t received any feedback from them, or neither invoice!