It was one of the best hotel experiences that I have ever had! [hospitality and service] From the moment we parked into hotel, we have been warmly greeted and welcomed. It was smooth from the beginning, check in, welcome drink and orientation. Everything is well organized and considerate. It was really lovely that hotel staff even prepared menu in Chinese for dinner! Kudos to authentic Japanese omotenashi! [facility and room] Our room or villa was renovated from a hundred year old traditional Japanese Kura, where you got to experience the traditional Japanese culture and also enjoy the modern and luxury side as a high end hotel! We had a very secluded hot spring in our backyard, which definitely was the highlight of our stay! Champaign and hot springs!! [food] I know many of the tourists are expecting traditional Japanese cuisine but our Italian fusion dining experience was just superb! It was a high end Italian full course but with Japanese fusion, such as the concept of “Shun” which means to use most seasonal ingredients and all of the vege and meat were harvested locally in nearby area. Hats off to the chef!! I would definitely come back for the food!!

There is nothing I didn't like about this place. The rooms were beautiful. They were so well designed striking a perfect balance between modern convenience and traditional Japanese architecture. Provided amenities were abundant and the private, open-air hot bath made it a very comfortable, relaxing stay. Italian dinner course was delicious and Japanese breakfast was unique for our experience. The pastries from the hotel's bakery shop were also amazing. Staffs were hands-down one of the best team we have encountered - felt like we had a one-to-one staff-guest ratio. They were all super nice and friendly, and very thoughtful about every detail of our stay. There are a limited number of rooms and some are located at nearby sites so the facility is very private. I would certainly recommend this hotel for anyone looking for a peaceful, relaxing, gastronomic getaway =]

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We had a very enjoyable stay at Loquat and the team were unbelievable good. The dinner was simply amazing and we were caught by surprise how good it was! Would highly recommend staying here for a more authentic Japanese experience. (We are Australians btw)

Loved it all!

Top class hospitality and staff! Japanese breakfast was a highlight for us, as well as being welcomed with champagne. Stocked mini bar, comfortable beds and each room has a very private onsen bath.

Our only bummer was the bakery/gelato was closed but they gave us some cookies to take with us.

Dinner menu, staff service, hot spring outside bath, room design were so awesome!

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Food and people. Very good dinner and excellent breakfast.

Air conditioning