The room was large enough (compared to what you may find in Tokyo) though the toilet/shower were a bit too small. The breakfast was good and there were lots of complimentary goods (Ramen after 9pm, the massage chairs, the ice cream after the hot spring..) The hotel is quite away from the center, which turned out to be a good thing - quiet, not many tourists, and lots of little restaurants, cafes and bars around. Staff was welcoming and helpful.

My only suggestion is - if guests arrive earlier than the check in time (which is 3pm) it's better to check them in immediately, even though the room is still not available, instead of making everybody wait till 3pm and then create a waiting line to be checked in.

Open air onsen, sauna with aroma and TV and free massage chairs were awesome. Free ramen at night was a great snack! Free ice creams after onsen, yakult in the morning were also very welcome. My days were packed with other activities, but I wish I had a whole day just to stay at the hotel and not go anywhere. Mt. Fuji view as a bonus. The rooms are not very big by Western standards, but compared to some other hotels and properties in Japan are spacious enough. Rooms in Dormy inn hotels in Tokyo are smaller. Kawasaki is 30-40 minutes by train from Tokyo and for me it was a good trade-off to get bigger rooms and a bit cheaper stay.

Sometimes wifi was a little slow in the rooms. Maybe because of the amount of guests or time of the day.

We used the hotel as a base to visit Tokyo, Hakone, Kamakura etc. It is a 10 minutes walk from the train station and there is a 7-Eleven right at the hotel lobby. Lot of food option and also a Don Quijote within walking distance. There are free drinks, ice cream, and noodles daily included in the stay. Highly recommend getting their breakfast buffet at least once as the selection and taste is amazing! The bath is clean and comfortable and we look forward to visiting everyday. Washing machine is free but dryer costs 100 yen.

The room is pretty small and no frills but it is clean and the other amenities makes it worth every dollar spent. We look forward to visiting again when we are in Japan :)

This hotel seems to be an upscale business hotel. The room does not have closet and compact but not too small like Apa hotel chain. The breakfast buffet was wonderful. They offer many selection of great foods. Additional service included evening snack of ramen at 9:30pm. I didn’t try it as it was late of night to eat for me, but many Japanese people were there at 9:30-must be good. The laundry facilities were free to wash but 100yen to dry. While waiting for my laundry, I used the massage chair that was free. I loved all amenities there

It took 10 minutes to walk from the JR train station. It was a quiet street during the daytime but not the night time. There were lots of drinking places izakaya, karaoke place, restaurants, and their patrons on the way to the hotel from the station. Although it is very safe in Japan, I decided to come back to the hotel before 9 pm to avoid these crowds of drunken people.

The Dormy Inn, a quintessential Japanese hotel chain, has a winning formula: allow guests to roam around the building in the provided pajamas and add an excellent Onsen (= hot springs), a rich breakfast, free soup in the evening, and a variety of other extras. The other good thing is that once you stayed in one Dormy Inn, it is easy to find your way around the next one. The hotel is also quite well situated, just about 10 minutes walking distance from the station. The drawback during our visit was its very popularity: Being completely booked led to lines almost everywhere, at the soup, in front of the elevators, and generally too much pressure on the central resources, which did not scale quite proportionally with the number of people. This leads to a feeling of "mass production" with disposable plastic plates and spoons, locks on drink dispensers at certain times, and so forth, which other Dormy Inns we stayed in (e.g., the Dormy Inn Express near Mount Fuji) did not have.

There should be two towels per person, since after an Onsen session one towel is usually completely spent.

Beautifully presented hotel. Modern, luxurious, clean, pristine facilities, exceptional value considering the costs. Huge rooms, fully serviced, & it provided the niceties you expect in a highly rated accommodation. Clean everything, we like firm pillows & mattresses so that worked for us. Seperate toilet and shower, seperate sink & especially roomy for a Tokyo hotel room. Professional, helpful & warm staff, smiled & acknowledged us every single time we passed by reception. The staff also went above and beyond assisting us like requesting extra towels, & when I needed to forward luggage to our next hotel the young porter arranged it all from start to end. I won’t stay anywhere else the next time we are visiting Japan, Tēnā ra koe e te whanau, arohanui kia koutou, Joyce & Thomas Kirk.

There wasn’t anything we didn’t like.

I liked that it was a straight line from thr station, staff were friendly and helpful, lots of free stuff, including drinks and ice cream after hot spring and free ramen at night. The hot spring and free massage chair was good as well. The library would be good if I could read in Japanese.. It was close to a few places I was interested in too.

Just me being picky, no-one travelling should care about video on demand but it's nice to unwind with one, not a great selection plus not free but guess counteract all the other free stuff you do get

We chose this hotel for two reasons. Firstly, we wanted to visit friends in Tokyo, Yokohama, and Shonan, and Kawasaki seemed like a good centre for this, and it worked out well. Only a short and interesting walk from the stations. Secondly, we loved the idea of an onsen in the middle of a city. The onsen lived up to expectations. Some days I used it three times (I don't like saunas, so didn't use it). The Yakult and free ice-cream was a welcome treat. Never needed to use the room shower! And the washing machines were free, and ¥100 dried the clothes. As a result we returned to the UK with almost no dirty laundry! Room cleaning was at our discretion, and worked very well, as did towel and sheet replacement. The Superior Queen room was very comfortable for an extended stay. We didn't use the hotel breakfast, or free ramen, but appreciated the integrated 7-11 which allowed us to create our own breakfasts. There were even microwaves available if we'd wanted to use them to heat up food (we didn't). And many choices of places to eat around the hotel. The izakaya around the place offered a wonderful selection of food. Staff very helpful and cooperative, especially on the last day when we needed to use our room, and a taxi for a night flight from Haneda.

We were disappointed, since we were staying for 12 nights, to find there was very little space to put clothes, although there were hangers and hanging space, there were no drawers for socks, underwear, etc. The breakfast seemed a little pricey, and there was no clear indication of what it consisted of. I think if there had been a cheaper "Continental" option (coffee, juice and toast/croissant), we would have used that.

I spent an enjoyable couple of weeks at this hotel. The accessories provided and the facilities available are wonderful. The big plus for me are the hot public baths, indoor and outdoor, open through the night. You are not having to rush back to the hotel to avail of them. My double room was a very good size. I liked having the choice to opt for a slightly cheaper room with no daily cleaning. It allowed for an odd lie in in the morning, without the pressure of cleaners knocking on your door, as well as being good for the environment. My bed was very comfortable. Staff were helpful and considerate, although not all could speak English. As is with Dormy Inn hotels, the free extras are very well received. Ramen evening meal, drinks, ice-cream, yakult drinks, and free laundry. The buffet breakfast offers something for everyone with a large choice. A large hotel, it never felt crowded. A very good hotel with your every need catered for.

It was very well organized and had signs that explained all the protocols to use the facilities like onsen, sauna, laundry room, etc. there was an open air public balcony were you could relax and view the city morning or evening during amicable weather.

Once we check out, it’s a 15 min walk to the station. No one offered to call us a taxi, and it was hard to get a large capacity one. Had we only had two bags, those would have fit into a regular taxi. But not the case for us. Uber took too long. We finally did hail a large taxi after spending 40 mins walking and looking for a cab. They need to have a focus that once customers check out, they will need assistance to go to the station with bags.