Onsen was good. We stayed in 2 twin tatami rooms. They were comfortable and clean. Although the tatami room was small, it had most things we needed. We love the hotel's attention to detail in terms of amenities. All staff at the hotel were friendly and helpful. Special mention goes to Mr Kano, who made a point to attend to us personally as he could communicate with us in English.

We would suggest that a hairdryer be placed in the room too as 2 of our friends didn't use the onsen facilities.

The staff’s hospitality made us feel so welcomed…what a memorable stay:) the dinner was served with great attention to detail, not to mention it was delicious:) the staff were very patient with our needs and explaining the components of the dinner to us even though we arrived late to the hotel and the dinner:) we had a very spacious room, all very well heated with a comfy tatami mattress. They made our beds while we are at dinner:) we paid a small fee to use the private bath, which was amazing:) we didn’t thought it would be such a great experience before entering, a gem in Bessho onsen town!

Nothing:) I’d like to visit again

It was an amazing stay with great food, very friendly staff and relaxing onsen. The room was comfortable with a kotatsu and they laid out the futon at night. Also they provided a few local snacks, free drinks next to the reception in the morning and afternoon/evening and there was a free shuttle service to the train station. The staff were very kind and recommended some things to do.

The staff was very attentive, the person from the reception desk overheard us talking that kids need water and brought it even without asking. The ryokan has a 150 years history and you can feel it. Beautiful view from the women's rotemburo, I recommend going at dawn. The breakfast was absolutely fantastic.

It was a pity that during the reservation process through Booking.com there was no option of dinner and we had to eat bento at our room, but when going to onsen we saw other guests eating their dinner at the restaurant.

Beautiful ryokan, friendly and helpful staff (if you need it, they will come and pick you up from the station for free). The Onsen is just perfect: two pools outside and one really hot inside, the public onsen is available from 15 pm until the next morning for free and there is the possibility to book the private pool. Dinner was delicious. Absolutely recommended.

Breakfast was absolutely wonderful and beautiful . A lot of options. They especially prepare vegetarian meal for our family. Great onsen and lounge. Staff were very attentive and welcoming.

The room was very old, partially damaged walls. Small bathroom. Booking promote it as 4 stars hotel and it wasn’t look like this. Very expensive for the facilities proposed.

A very warm welcome including valet parking. We stayed in a Japanese style room that was prepared for the night during dinner. We were blown away by the dedication and enthusiasm of explaining the intricacies of the Japanese culture by the staff. This continued throughout the high end Kaiseki multi-course dinner. Even the owner showed up to welcome us and present us with a gift. We also enjoyed the onsen. Thank you to all, we will never forget our stay here.

Nothing

Every part of our experience was wonderful. The staff were thoughtful, accommodating, and committed to making our experience more special than we could have imagined. Their effort to make our experience enjoyable and full was noted every day, and I would highly recommend staying here to anyone visiting Nagano! Great facilities, thoughtful touches, and world class staff!

The staff was very kind and did their best to accommodate the fact that I had broken my foot two weeks before coming. I also greatly appreciate that they contacted me a few days before to check the last details and that they picked me up at the train station.

They were not accepting payment by credit card.

My friend and I didn’t really know what to expect, but we quickly got in the rhythm of twice-daily baths, and dining in our yukatas (provided by the inn). Three nights was perfect-so relaxing. The restaurant accommodated my request for vegetarian meals, and they were amazing.