Love the whole experience of this ryokan. From taking off your shoes at the front entrance to the amazing japanese breakfast served to us was a wonderful experience. It was nice to have mostly local people around. Not many foreigners around and no crowds! It is a quiet town but it was beautiful to see all the different shrines around us. After eating at this ryokan, it really spoilt us as all other Japanese meals were just OK after this place. The chef and the breakfast chefs out did themselves. Although we couldnt communicate properly, they managed to let us know how to eat the food and the process of what to expect in the meal. Thank goodness for Google Translate and Papago! :). They also had one person solely who could communicate in English and we were really appreciative to Zhai for helping us so much and answering all our questions. He was a great asset for this ryokan for foreigners like us.

Futon was a little thin but we added another futon to our bedding and it was perfect. It took 30 mins to get to Ueda and another 30 mins to Nagano. So for sight seeing, it was a little out of the way. But the experience of the ryokan outweighed the distance travelled every day.

Our Nakamatsuya stay was absolutely perfect. The staff were so welcoming and helpful - an English speaking host came to greet us on arrival as neither of us are Japanese - and the timings of dinner and onsen availability etc was explained thoroughly. They allowed us to drop our luggage before check in and it was waiting for us in our room on arrival. The room was beautiful and the ultimate comfort. We had the western/mix room with it's own private hot spring bath. We changed into our robes and tabi socks as soon as we arrived and pretty much wore them the entire time, including for a walk around the town in the evening. It's easily the most luxurious place we stayed throughout our whole trip, and this was partly to do with the fact that there were only 25 rooms so it felt very quiet and relaxing - I was the only person in the hot spring bath when I arrived! The outdoor top floor bath has a gorgeous view of the mountains and there is a cold beer vending machine outside the onsen entrance so we sat in the relaxation space with a cold beer as soon as we left the bath. Heavenly! Kaiseki dinner was incredible and we tried numerous sakes. Breakfast was also incredible with numerous delicious small tastes of various seasonal and traditional dishes. It is an expensive hotel but when you consider everything that comes with it I believe it is worth it for a truly memorable experience.

Nothing.

It was such a wonderful experience staying in Nakamatsuya. Service was exceptional. Staff were super friendly and polite. Food was delicious and a lot of local ingredients. Hot spring was really nice overlooking the city from top floor. We enjoyed our stay and would love to come back in the future. If you want to experience true Japanese Onsen experience, don’t miss it!

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Even before we arrived, communication was so helpful. Our room was beautiful and spacious. We were attended to perfectly throughout our stay by Hoshino who spoke excellent English, was so well-organized and absolutely charming. He even accompanied us back to the train station to be sure we got our departure tickets.

the staff was friendly and accommodating, the hotel very well maintained, the rooms comfortable and very well appointed. We had a Mountain View room on the upper floors, defiantly worth it. Also, I did half board, breakfast and dinner - that was a great value. although breakfast was way to much food, the dinner was fantastic! the Onsen on the to[ floor is Avila le pretty much at\ll day long and provide fantastic views

we had reserve a larger room, with western style beds. it appears they may have overbooked, we ended up with a very nice room, and futons - which by the way I came to discover is their version of a western style bed. I do feel we missed out on the value of the larger space for what I paid, it was overall a great value. BTW, I still hold booking.com somewhat responsible. I know the only ‘act as a Represenative of the site by providing the application’ but they did collect my money and pay the hotel, I feel they had it in their power to 1) help ensure I the site was representing the availability 2) help compensate me for the room. To be fate, Booking’s customer service was really responsive and did try, I have no complaints there.

We really liked the food and the peace after visiting the busy Tokio

Nothing! The whole experience was perfect

excellent food

- Polite Staff - Food is excellent - Quietness, can bath in Onsen in peace

The location to the most beautiful temple!

I did not being hit with a charge for use of the baths. This should have been explained beforehand. Most unprofessional.