The spa was lovely and convenient and kept spotless. There are vending machines available with soft drinks and beers. There was a microwave so you could heat meal’s brought in from outside which was a life saver. It was a great base to explore the area. Nikkō really is a special place! A visit to the national park is a must.

Restaurant was closed so no possibility to have breakfast or dinner. But this wasn’t a problem as we were able to bring in food and beers from outside. Nikkō shuts down early so you have to be organised and there are no places to eat nearby. Given that the facilities were not all provided I thought it didn’t represent best value for money especially when compared to our other hotels in Japan.

Great little hotel, convenient location for everywhere we wanted to visit whilst we were in Nikko. You didnt get to choose what you wanted for breakfast but it was not a problem as everyday you were greeted with fruit and yoghurt, soup, toast and a different main plate each day so we did not go without! Lovely place and would recommend!

Not being allowed to use the hot spring bath as we have tattoos. I understood before coming to Japan tattoos were taboo in public baths but thought hotels would be ok but alas not in this one :-(

The onsen was a great plus. It was nicely arranged and very relaxing. Although the place is a bit dated and has its drawbacks, overall, the price is a good bargain for the standard offered.

The hotel is quite remote from the centre, although the location next to a bus stop offsets this point somewhat. The staff speaks very basic English and was not super helpful when asked to arrange for a taxi, for instance. They generally seem much more focused on following the protocol than on assisting their guests. Also, maybe a misinterpretation, but I had the impression that Japanese guests were more welcome than foreigners.

Small intimate hotel with an onsen and very nice restaurant. The room was spacious by Japanese standards. The staff was exceptionally friendly and helpful. I was the only non-japanese guest at the hotel. The onsen was nice with a cold plunge and both indoor and outdoor pools.

The facility was a little tired.

Open-air onsen was awesome. Staff allowed us to leave luggage early. Overall, we've got what we wanted. The location is a bit off, but we usually had dinner in the town and then rode on the last bus to reach the hotel.

For Nikko this was a really well priced hotel. The staff were friendly, and the room was really large. The onsen at the hotel was lovely, and we enjoyed it everyday. The hotel is a little far, but the staff would call us a taxi if we need, but it is close enough to walk to the shrines.

Location was excellent friendly staff

Nothing was lovely

Good location, clean and friendly staff who speak English.

The bath house was a great bonus

It has seen better days, but is clean and comfortable

The outdoor hot springs.

The facilities are a little bit old.