Incredible service, every staff member was so polite and made you feel welcome. I liked the furniture and onsen facilities. I liked the decoration, the entire hotel felt warm and welcoming.

There was too much MSG/dashi used in the dinner food, I had very dry mouth and very thirsty at night, made it difficult to sleep. I didn’t have that issue with the breakfast. Also the futon wasn’t a traditional futon, but 3 separate pieces of foam that would separate when you moved around while sleeping so that was uncomfortable. Would’ve enjoyed a traditional futon more.

Loved the meals, Japanese style rooms, loved the room view and the hotel itself. So calm and quiet. Enjoyed the fireplace in the evening and the activities each evening. The onsen was magical. The Japanese staff were exceptional and very respectful. Free coffee and the room to relax was superb. Buffet was great and had so many great local dishes. Enjoyed it thoroughly.

The non-Japanese staff somehow forget their manners when dealing with a foreigner. Japanese staff mannerisms were exceptional, absolutely no fault. However, non-Japanese staff need to be re-trained in how they behave towards foreigners. Simple Japanese custom of bowing in respect was forgotten. Not greeting at front desk was forgotten. I came there for a Japanese experience, it would be nice to receive this. The only non-Japanese staff that was exceptional and very helpful towards me was Prasad. The fireplace could go for longer at night and fire started early in the morning.

This ryokan is lake-facing at the Yumoto Onsen. It is about a 40-minute drive from the Tobu Nikko station and a 15-minute scenic drive from the Lake Chuzenji region. It is located far enough from the main tourist hotspots to be peaceful; but close enough to not be too much of an inconvenience. Patrons seem to be mainly Japanese. Contrary to other reviews, we found the food to be of good quality and variety. Breakfast is an abundant buffet, and dinner is a mix between buffet and a set menu There were international staff members who could speak decent English; they were helpful. The onsen was a tad crowded but featured both indoor and outdoor baths with natural spring water. Our room had an en suite toilet and shower. There were decent views of the lake (though partly obstructed by foliage). There is a lounge providing complimentary cold and hot beverages from check in time till about 8 pm. There is a boardwalk along the lake just outside the property. Abundant parking.

The dining hall felt a little squeezy. There seemed to be a stargazing session in the lounge in the evening - we were not informed of this and it seemed to mainly be targeted at Japanese travellers, leaving international travellers out.

The food was absolutely wonderful- we weren't expecting to be treated to such a feast on a nightly basis! The children's meals were also pitched exactly right. The staff were lovely- they were polite and friendly and couldn't have been more helpful. The onsen was clean and so relaxing- a great way to unwind every day. The room (we had Japanese style) was spacious, quiet and clean. It felt a bit special, with wonderful views.

Nothing- it couldn't be better

Everything. Fantastic service. Great tatami room.

Futons not well laid out. Upside down and we really needed two mattresses

The onsen was the only thing I was impressed whereas overall facilities were on par.

The quality and varieties of the food provided were under my expectation which made the hotel not value for money.

Perfect food. Very rich buffet as a breakfast (with Japanese and European dishes), very tasty Japanese style dinner. Very comfortable and big onsen with outside bath. The room is also very big and comfortable, with panoramic window, great view to the lake. It's our second visit here, we hope to come again :)

Amazing staff, so nice and helpful. The room is great and spacious, and meals are really good. I’m vegetarian and the staff were so helpful and did their best to give me as many options as possible.

Good location, nice view and perfect onsen (both indoor & outdoor onsen) nice room with traditional tatami set up and the room with beautiful view of the lake

Nothing

Lovely location at yumoto onsen. Room looks new with proper beds while having Japanese area.

Nothing in particular