Exceptional Concierge Service I had a truly memorable experience, thanks especially to the outstanding service provided by Ms Shuizuka Hanashiro at the concierge desk. I had mentioned that I might have a free day for sightseeing, and asked for ideas on how to explore the island. Since the hotel doesn’t offer in-house private car tours, Ms Shuizuka had to check with an external travel agency for options. Despite the language barrier, she went above and beyond—without me even asking, she carefully prepared a detailed itinerary outlining 4-hour, 6-hour, and 8-hour tour options, complete with recommended stops and map highlights to help me visualize the routes. What touched me most was her thoughtfulness: she quietly slipped the documents under my door so I could review them when I returned to my room. Ms Shizuka's proactive, personalised service truly made me feel cared for and went far beyond what I expected. She is a wonderful asset to the hotel and made my stay all the more special.

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Lovely rooms and pool (albeit the time of year we were there it was a little cold). It was easy to access from the airport by bus and was in walking distance from the main streets. Although they don’t have a spa you can get in room treatments which were very good. Breakfast was really nice.

Nothing.

Enjoyed the central location. Breakfast buffet was fabulous with many choices and variety each day. The staff was extremely helpful and friendly. Great rooftop bar!

Carpets could be freshened up.

The location was great. 5 mins from all the main action. The rooms were huge and equipped with so many amenities like robes, pyjamas, skincare kits. They did a really nice evening service leaving you chocolates and a little card with the next day's forecast which was a lovely touch. The executive lounge was worth paying for, we got breakfast every day which was plentiful and included happy hour free drinks in the evening time. You can also book massage services at an extra cost where the therapists come to your room which was nice. The room had a lovely view of the city. The bellboys are great and always really helpful upon arrival and departure, and always helped us hail a cab when we needed one.

We asked the concierge to help us a few times for example we wanted to book an island excursion, but they didn't really have any suggestions for us and were confused at our request. They gave us a taxi number to arrange something ourselves. Also, the laundry facilities are impossible to use and the rooms with laundry in are unbearably hot. We had to go to 6 different floors to try and find a free washing machine, and we had to call down to main reception twice to ask for people to come up and help us. Lastly, the pool has very few places to relax and the beds have no cushions despite there being cushions in the photos. It made the big round loungers really uncomfortable to lie on so we didn't spend any time at the pool.

Best hotel in our two stay in Japan. Top end hotel for a great price. The staff were very attentive and really made you welcome. Room was a good size and very comfortable. Breakfast was amazing! Great jacuzzi and terrace swimming pool. Kids loved it! Location spot on - easy from the airport and fun area.

Not a criticism of the hotel but more a travel tip - you need a car on this island. Public transport is not good. Don't forget your international driving licence like us! Need to apply before you leave your place of residence.

nice location, nice swimming pool, breakfast

breakfast is almost same everyday

The hotel is near Kokusai-dori with a lot of shops and food outlets. The room was very comfortable and the hotel provided a selection of pillows that we could select from. Car park facilities are great as they had a dedicated facility just opposite the hotel for cars. Last but not the least, the staff were very friendly and helpful!

The staff were very welcoming upon arrival and were always happy to assist when needed. The room was clean and had everything we needed for our trip. The beds were also very comfortable! The breakfast buffet had a lot of variety and a few dishes were also changing daily, which added to the variety. Location was also a big plus, situated right next to Kokusai Street. Would recommend!

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Great location. Comfortable bed. Friendly staff. Spacious room.

The hotel offers baby’s crib, but it’s only for babies under 8 months. Eventually we had to go with bed guards and slept with our 10-month-old baby in the same bed. Luckily we had good sleep but the experience would have been perfect if there had been a baby’s crib.

Breakfast is the best part of our stay, plenty of flavors and choice can eat. Room is not big but still enough for us. Location is really great, only 5 mins walk to Kokusai-dori and find foods or shopping. Pool is also good with a hot tub beside. My kids have very good time during this stay.

Parking tower is busy, need to wait 5~10 mins to park or take the car and need extra charge.