I had a room on the 17th floor, the view over Lake Biwa was incredible- especially at sunset. There was fireworks in the lake one evening which was fantastic. I was in a Japanese style suite which was so spacious and comfy- just like having your own apartment complete with tatami mats. Free shuttle bus to and from Otsu station was very helpful, as was the luggage delivery service from Kyoto station. There were great restaurants around a 10 min walk away- Grill Sazanmi has incredible food. Was about a 30 minute walk to Otsu port to get the Michigan steam boat tour, or a 15 minute walk to the nearest stations to get elsewhere. No coin laundry facilities, but there is one about a 10 min walk away if you need it, and a local supermarket and drug store around 5 mins away. There is a small convenience store in the lobby of the hotel. Hotel breakfast was a buffet, I would recommend going earlier if you can as they tend to run out of bits around 09:30. I preferred the Top of Otsu buffet as it didn't feel like quite as much of a scramble.

Pool was closed- it's open during 'summer' which is late July/August for Japan, but this wasn't clear on either booking.com or the hotels website. Also means there is no-where to sit outside if the weather is nice as the Terrace isn't open. Restaurants in the hotel were fairly expensive- £50-80 for dinner for 1 person (around 10-14,000 yen). Another mirror in the room would be helpful, the only one was above the sink in the hallway, which was quite dark.

Very fancy hotel with good reception and cleaning services. Location by the lake isn't necessary for what is typically done in Japan but is a nice view for older folks who are looking to travel. There is a free shuttle to Otsu station by booking this hotel that loops around every half hour which is nice. This is reasonably close to Kyoto (via. train station which is about 15-20mins walking distance from hotel if you do not take the shuttle) where all of main tourist attractions are at.

Any shops associated with the hotel are too pricey. You are better off walking down the road for basic food/health needs near the area.

The view from the room is the best. I could not wish for more. The bedroom and bathroom are spacious. A separate toilet is very good as well. The bed, blankets and mattresses heal me after the long day of traveling. I did not try breakfast, so I could not give opinions. Staff is okay. I do not have much participation but there was one day, I was stuck in the rain at Aeon Plaza nearby, after calling several taxi companies and no one sent the taxi, the hotel crew kindly saved my life by getting me one at the end. I was so appreciated. The shuttle bus is convenient but also very punctual. It runs very 30 min, so you have to come a bit early to make sure you can catch it. There is a supermarket nearby as well as convenient stores. I decided to stay here instead of Kyoto because it was a lot cheaper.

- No washing machine inside the hotel. There is one coin laundry nearby but it was rainy, so I could not go at the end. - The shuttle bus is somehow too long. Standing in the windy and cold temperature was not fun at all.

The hotel is on the lake. Despite this, the area is not for recreation. We were given a room on a high floor and from the window you could see the beautiful view of the lake. The service was exceptional, wide beds and very comfortable mattresses. Cleaning and changing of towels every day. The breakfast was plentiful. The hotel has several restaurants: Chinese, Japanese, French and also a coffee bar with a large selection of cakes. The only disappointment is that this bar is only open until 6 pm.

A cafeteria bar should also be open in the evening after 6 o'clock.

It is a nice hotel, rooms are good size, location peaceful with a beautiful view to Lake Biwa, especially view from Breakfast area is special. They operate each half hour a free shuttle bus to Otsu main Station. If you take taxi Zeze station is closer.

We had some issue with the door not opening, than you notice you are a little of the tourist path as English communication is limited. But they were able to help and restore it after some time, albeit it costing us some Holiday and relax time. The Pool is a disappointment, yes it is large, but only 1 meter deep, also there are not parasols to spend longer time outside. The building gives some time some shadow. But if you come for the pool you probably will be disappointed also as the opening times are very limited.

Clean rooms , beautiful lakeview, excellent breakfast, great management. Lots of space and very eco minded. All the shuttle bus drivers were very helpfull, friendly, and professional.

Request for a quiet room was not prepared for but management promptly took care of it when the noise became troublesome later. Front desk staff were not polite or friendly, very superficial and uncaring during checking even though it was not especially crowded, very unprofessional and un-Prince Hotel like. No concierge service and bell desk was manned by trainee who had no idea what restaurants were in the city which is famous for their Omi Beef.. Finally, there was no coffee in the room and no ice available. Was told very bluntly to go and buy ice at the convenience store.

Lovely room. The shuttle bus to and from Otsu station is an excellent service. The breakfast is very good with lots of choice. Great lake views. Good laundry service.

BEWARE!! We were there on a busy weekend and there were no tables for dinner in any of the restaurants. BE ADVISED to book in advance for dinner and not get caught out! We weren't the only ones, many people were having snack food from the lobby convenience shop for dinner that night. The food in the buffet restaurant was pretty good and a wide choice, but a little expensive. Lovely pool but also cost quite a bit extra for a swim.

The room is very spacious, after opening 2 luggages on the floor, I can still walk around the room freely without worrying being tripped. The room is clean and quiet. The toilet, washing basin and bathing area are all separated. The lake view is simply marvellous. The breakfast (buffet) is fantastic, lots of varieties to choose from. There is a convenience store in the lobby. A supermarket can be found at the entrance of the hotel. There are 2 swimming pools, but they are not opened on the day of my stay. A nearby Aeon Mall is only a few minutes drive away.

Quite a few small spiders can be seen on the outside of the windows, though they won't be able to enter the room, it makes the great view of Lake Biwa a bit imperfect.

The room was very spacious for 3 people and very sufficient space for open suitcases wide on the floor. The room that I was given was with lake view. The view was spectacular with the full Lake Biwa view, including view of nearby buildings and mountains. We can see sunrise from the hotel room. There are some nice christmas decorations at the hotel.

The carpark is not free though it's just 500 yen per day. The parking lot is outside the hotel which is about 1-2min walk from lobby. The entrance to carpark is quite confusing though.

The lake view was great! The windows really provided a beautiful view of the entire area - it was pretty much the entire reason we decided to stay here. Room was huge! Reasonably big bathroom for Japan, ample space for luggage, TV, additional sofa, seats, everything you need is pretty much provided. We also appreciate the bath salt provided! The hotel is a little off the main road, but there is a supermarket, and a 7-11, familymart, and some restaurants a good 7 - 12mins walk away, so that's not too bad.

The hotel is slightly out of the way, it's a ~20mins walk from Zeze station through a slightly dark and quieter residential area and then a single dimly litted pathway into the hotel area, which may be a little daunting if you're a lone traveler. But the hotel does provide free shuttle to Otsu station (do check their website for the shuttle timing) from i think 6am till 9pm! Super convenient for when you're checking in/ out with luggage. Laundry service is not provided unfortunately, but we did find a laundromat ~12mins walk away.