This was a nice way to enjoy some time away from the city busy life. The stay was pleasant, and the room was clean, quiet, and spacious (be aware you have to move the table to use the futons in the Japanese style room). The staff was nice. The place is a bit reclusive, so make sure to have a flash light to navigate the surroundings at night. Also, there are not many restaurants around, you need to walk a bit to find some. Just be aware. A tiny detail that might important to some people: the bath temperature is quite high (around 41-42 degrees I believe). This was too hot for me. Fortunately, the shower temperature is adjustable.

The location is 8 minutes from nearest station The room is spacious The working space is also spacious The hotel looks very famous, all room is booked Clean The room is warm, the light is also good The public bath is clean, but the capacity I think only 3-4 people

The microwave is takes so much time to warm the food. Only several restaurant around I think the value of this place around 13-15k yen. We paid 17k, maybe because of the holiday. Almost worth the money

It's beautiful, feels luxurious yet close to nature. A 10 minute walk from a modern path towards the bird sanctuary and hiking trails towards several waterfalls. The room was large and clean. The womans bath was pleasant, but the men's seemed to have a leakage.

We were gone all day and felt that this is a hotel better suited for those who want to spend more time at their temporary home base.

We stayed here with another couple in a 4 person Japanese room. It was incredible. The facilities were so clean, the room was very large and had a great big window. The staff working were very friendly and helpful. We were so impressed with our stay here. The photos do not do it justice. Very great value, highly recommend.

Nothing. It was great.

The location was nice and quite, close to Hiranire Terrace which is great. However, you will need to use bus or taxi if you want to go to the Old Karuizawa or the Outlet. The room was spacious and comfortable.

The bathroom was a bit old and the water for the bathtub was lukewarm. we don't know how to make it hot. Lack of explanation from the staff. Also when we are about to check-out, the staff was nowhere to be found. They said that we can put the key in a basket, but the basket was not provided, which created a confusion. The room we had also had a different door from the main hall area, so if we want to go to the public bath, we have to get out of the house and re-enter the main hall, although it's near.

Lovely hotel with a very peaceful atmosphere. Very kind and helpful staff. The bathroom was clean with a steaming hot pool of water to soak in after a days walk in the snow. The room was spacious and had a balcony. I would highly recommend this place.

Small, quiet, thoughtful amenities. Welcoming and friendly front desk staff escorted us to our room. Woke to beautiful bird sounds in the hallway through the open windows. Bath was clean and hot, had it to myself and appreciated the privacy! Very relaxing. The beds were also very comfortable!

Managed to check in as soon as I reached the property although it's slightly earlier than indicated check in time. Free hot coffee and tea all day round which is great during cold season. Located deep inside quiet housing area allowing comfortable sleeps at night. Definitely great for relaxation trips. Recommend to arrange for BBQ session with property as there's not much restaurant around. Closest location for food is the 7-11 which require walk for 6 min. And Harunire Terrace might be the best/closest place for more food option within walking distance (around 10 - 15 min). It's extremely dark at night, so do remember to grab a torchlight from check in counter if going out at night by walking.

Walking from train station to property is a bit far than expected. Might be better for traveler with own transport (especially car). Do add instruction on how to use the coffee machine (in english) please and clean it up once a while. As i see it's a bit dirty.

1. Spaciousness! It's huge even for the six of us 2. V clean and tidy, even the little details 3. A 3 min stroll to 7-11 and another 3 to a group of food/beverage/bakery outlets 4. Free bread and variety of tea etc for bf

Nothing!

BBQ on the first night was fun, they made the cottage and camping area really pretty and fun! and overall the facility was very clean, had extra amenities that I didn’t expect from this level of accommodation. and the staff Mohaud? was amazing! very flexible. thank you!

the futon was hard, we all had back ache. and it was troublesome to use bathroom in the main building but it’s camping so what can I complain? wish u had milk for coffee at your coffee station. and the shabushabu on the 2nd night was not the best but they accommodated extra guests for us so we are thankful. one last comment: although Mohaud was wonderful, the female Japanese staff who answered the phone when I first made the reservation was very rude, not flexible at all. it made me question about the going there. I would identify this person and have her trained to provide better hospitality.