Excellent service. When I could not check in yet because it was not time, I left my luggage and went out. When we came back, our luggage was already jn the room. The room was spacious, modern and comfortable. Amenities were all free to take in the lobby area, which encouraged sustainably for tourists to take only what they need. Laundry self service was good too and convenient. We could get free cookie, waffles and drinks every night where the dining area would be transformed into a games room. The fire place was cosy and welcoming too. And my kids loved to find the hotel mascot (Rosso-Kun) around the hotel and got a treat upon finding it. The shuttle service was so convenient to the ski centre and train station. A lawson store is just next to the hotel too. The hotel also has a drying room for ski equipment. Really excellent and nothing more i can ask for. Breakfast was healthy and yummy. Loved the simple breakfast everyday.

Nil

The hotel location is just an easy flat 6 min walk from the JR shinkansrn station. It's a lovely little hotel with new facilities, and the hot water pressure through the rain shower is excellent. I had the family toom, which was very spacious. The free breakfast was nasic, but very sufficient. And on top of it all, the staff eas ALWAYS courteous and helpful, ftom having our room key ready when we returned before we even asked, and providing color prints of nus schedules and recommendations. I can't recommend Hotel Rosso enough for a stay in Karuizawa.

Nothing

Very good location, minutes away from JR Karuizawa. Convenience store just right next to it. Generous sized rooms. Free shuttles to and fro ski centre and train station. Very friendly staff. Perfect family friendly accommodation. They had a welcome drink corner with light snacks and a fire place that kept the restless kids (travelling as 2 families with 3 preschoolers!) entertained while we check in. They also had a find where's Rosso mascot campaign that kept the kids busy the entire stay, and they still speak of it fondly today! We would love to go back again 10/10!

Absolutely nothing.

Beds were extremely comfortable. Room was fantastic in size. There were drinks for most of the day to help yourself to. There were games in the evening for anyone to play. Chess, reversi, Go, etc. Washing machine and dryer was a plus and breakfast had a reasonable spread. Staff were extremely attentive and friendly. Location is walking distance to the train station and walking distance to the outlet mall. Also possible to walk to the old town. Parking was easy. There was a Lawson right next door and a huge Family Mart 3 mins away. 100% recommend.

Nothing!

1. Quiet location and only 5 minutes walk to the car rental and 10 minutes walk from JR and Coach station. 2. There is a convenient store Lawson right behind the hotel. 3. I enjoyed my Breakfast. Even though it is not a buffet I still think it is a good selection of different types of food including curry + rice, salad, boiled eggs, coffee, etc. 4. Staff was very helpful and friendly. I was impressed that one of the staff welcome you at the front door and also showed me how to use their paid laundry service.

None.

We really like this hotel as the room was much bigger after staying in Tokyo. Nice quiet neighbourhood and just a short walk from Karuizawa Station (7 mins walk). We stayed 5 nights. Breakfast was more than sufficient. The hotel has shuttle to the Karuizawa train station and the ski centre but we walked everyday. Our room faced the front of the hotel and we were lucky - we experienced our first snow fall! even though we have seen lots of snow before but not a heavy snowfall. It was wonderful to see the change in landscape - to a white winter wonderland! Karuizawa is nice - it is slower paced and not crazily crowded. We made daytrips to Yuzawa, Kogen Church etc. There is a premium outlet beside the train station, a Lawson outlet just behind the hotel - so convenient. Buses, taxis, lockers are all located near the train station (walking distance)

Nothing

My in-laws love the breakfast & welcome drink daily. The room is very spacious, comfortable and has everything we need for our stay. Convenient store & train station are just a few minutes away.

I asked the hotel staff to book a restaurant for us but he plainly refused that he cannot help. May be English is not his first language, the way he said was blunt & unhelpful. He could say it in a nicer way or provide some alternative solution (i.e. help us translate when we called the restaurant, for example).

Breakfast was very basic. Staff were very friendly and could understand English. Room was clean. Has two machines for laundry, and bikes for hire.

The room design for our Family Room could be better. The sink area is separate from the shower and the toilet, but it is next to the bedroom with a see-through wall, so the light at the sink area shines into the bed. Bottled water is only given free once per booking regardless of the duration of your stay, unlike other hotels that provide free bottled water everyday.

I love how conducive the place, and how friendly and welcoming the staff were. Furthermore, when we were planning to head to Karuizawa Station, we were told that the next shuttle service would be heading to the ski area. As there were no passengers taking the shuttle to the ski area, the driver volunteered to take us to the station, and I deeply appreciate that.

There’s nothing I dislike about the hotel. It is a really nice place to stay while in Karuizawa.

Staff was really nice and helpfull! Also they provide welcome drinks and cookies which is so kind and friendly!

Generally speaking everything was very nice, convenient, its literally next to a lawson, laundry was very easy, if i had to pick 1 thing to improve it might have been breakfast? The miso soup was a bit bitter (but maybe it was supposed to be like that?), salad was nice but i missed the sesame dressing, lots of meat but i'm vegetarian :')