This hotel was great! It was within walking distance of the train station, even closer to the shopping center and plenty of restaurants. The view looking out onto the ski slope was wonderful. My favorite thing, however, was the onsen. The indoor and outdoor pools at the onsen were worth the price of the hotel.

Coffee is a necessity. If you drink black coffee, you are all set at this hotel. There is black coffee in the room, as well as in the gorgeous lodge/lobby area downstairs. The coffee downstairs is from a machine, like at a convenience store, but the only choice is black coffee. They didn't even have Blendy Sticks. I'll definitely bring my own next time. Starbucks is nearby, but it doesn't open until 9:00.

Location is very convenient. The cottage is nestled between the trees overlooking the ski slope. Staying here in spring and summer means you're surrounded by green. It's pretty and peaceful. The cottage is spacious and private. Separate toilet and traditional Japanese bath/shower. Only 10 minutes walk to the shopping plaza. Umbrellas are available. There's also a free bus service.

There was a wooden beam right in the middle of the dining space (despite the caution sign, we banged our heads many times). There was a sink to do dishes, but no sponge or washing soap. There was also no microwave.

The location of this hotel was great as it's right by the start of the ski slopes and rental shops! It's also linked to the premium outlet mall which is less than 5 mins walk. Very convenient! The Prince property is made up of multiple hotels, and we were lucky to book this hotel as it tied in with our skiing plans. Onsen was great, and the room was spacious for 2 large luggage to be opened at the same time.

There is an onsen property tax to be paid onsite, which i wasn't aware of. Breakfast service was slightly slow but that's because we were a big group of 18 pax.

Good vibes as soon as you walk in. Great public baths with steam sauna and outdoor bath. Convenient shuttle service to and form the JR and Bus station . spacious room with good amenities

AC didnt work as AC , it was heating since the weather is cooler in Karuizawa (15c) however since we prefer cooler air for sleep we didnt need heating so we had the system off. our room on the ground floor so we didn't feel comfortable opening the windows at night during our sleep. (Windows has no security, big wide open anyone can climb in) It was too hot to sleep. Set breakfast weren't that good but it's OK for us as it's including in our room

The location is good, very close to the outlet mall and it provides free shuttle bus to and fro the hotel and the mall. The room is quite spacious and has a good view of the green outside the hotel. The hot spring facility is wonderful and relaxing. The hotel has a set breakfast menu in its restaurant. If you prefer buffet style, you can request to have breakfast at the Prince Hotel West.

The wagyu beef offered at the Teppanyaki restaurant is too oily and expensive. That is why we had dinner at the outlet mall the next day.

Staying at the Karuizawa Prince Hotel was a truly relaxing experience. The hotel is nestled in a beautiful forest setting, which gave us a sense of peace and tranquility throughout our stay. The room was very clean and comfortable, and we felt completely at ease. The food at the restaurant was absolutely delicious, and the staff were warm and friendly, making us feel genuinely welcomed. I would definitely love to come back again if I have the chance.

Seperate own cabin in the snow looking at the slop. 2 bedrooms so we can be seperate from the kids.

There was mould in the bathroom vents on the door. Dated decor that will need updated and window covers that don’t completely block out the weather. Western breakfast options not available and no where open for us with small children until 10. Reception needs to be better equipped with supplies to book in the cottage like bread, eggs etc. Better cooking facilities in the cottage with a microwave or stove would have been great as after skiing the kids wanted to relax and had to drag them Out for dinner far away and had to carry home asleep most nights

We like the prompt and friendly response of the staff every time we make any requests. The proximity to ski, outlet shopping and dining is a major plus point. I especially want to priase the integrity of the staff in 2 separate occasions. First, I was overcharged at ski rental (as a visitor instead of hotel guest) and the ski centre actually made a refund via the hotel reception on the same day! Second time is worth mentioning as I was careless to leave behind my laptop after checkout! We have left Karuizawa and arrived in Tokyo. I immediately called the reception and they located my laptop in lost-&-found within 5 min. And they promptly arranged a local courier to deliver my laptop to my Tokyo hotel which I received in 36 hours. They even made calls to my Tokyo hotel to ensure I have sufficient 円 to pay the local courier guy (which was merely 1,200円!). Thank you Karuizawa Prince Hotel! We will surely return in the near future!

The manmade snow is hard and slippery. Not ideal for beginners (whom I am) to learn skiing. We went in second half of Dec.

We stayed for 2 nights with our 2 toddlers, the location was very convenient with easy access to hotel restaurants, the onsen and of course the snowpark (our room looked right into the snow play area too). The staff were helpful arranging our taxi hires and we had good food at the hotel restaurants. It's not a luxury hotel, but the facilities are clean, conveniently located next to Princes Outlets (this came in handy when we had a day of rain and needed to find something to do). The onsen is very nice, I took my daughter there and we had a fun experience. Worth visiting when you're staying at the hotel.

The room sizes are comfortable, but I think it's a bit odd they would not provide a cot for babies above 12 months. We have a 1.5 yo and she still sleeps in a cot, but they said for safety reasons they weren't able to. This was a bit odd...

It’s a ski resort. The equipment rental and cable car ticket office are just steps away from the lobby. There are various ski schools available as well. It’s friendly for families with young children as you don’t need to walk too far to the school or ski rental. There’s also an outlet nearby so people who don’t ski can go shopping so it caters to everyone’s needs.

The housekeeping wasn’t great. At check-in they did ask me if I needed my sheets changed. As i was only staying for 2 nights so I said no, but I needed new towels everyday. They did change my towels, but it came as a surprise that they didn’t even make my bed.