The view from our room overlooking the pond was beautiful. It snowed the second day we were there and it was magical watching it snow and hang in the trees. The hotel was very quiet and peaceful. Our room was warm, spacious and comfortable. The staff were lovely, always helpful. The drinks available in the lounge after 5pm were great. The food was traditional and high class service.

The rooms are a little dated but they are very clean and comfortable. Breakfast is quite expensive but a traditional Japanese style with top class waiters etc. A less expensive buffet option may be better for some travellers.

Always a home away from home when travelling to Japan! Welcoming staff, always a warm fire and never too much trouble to ask for a lift back to the station. Have stayed here multiple times now and we look forward to rest and relaxation with the onsens and time spent in the forests of Karuizawa.

Nothing, but I do miss the Aragan body lotion you used to have in the rooms :-)

Close to JR station, free shuttle in the facilities. Great service, friendly staff, and high-quality room and restaurants. Having hot springs (charge a small fee) is a plus. I especially liked the guest center next to the JR station that accepts your luggages and sends them to your room for you.

All restaurants in the facilities require a reservation well in advance, and they are all high-end restaurants. There is nothing wrong with high-end restaurants requiring reservations, but I'd hope there are other more affordable options within a reasonable distance. The fact that the facilities are huge makes it difficult to go all the way out and shop outside. That there are no other dining options really came as a surprise to me and I had to book a table in the last minute. I didn't realize I had to book restaurants in advance and the fact that I had no restaurant reservations along with my stay (called a combo plan) also seemed a surprise to the staff during my check-in. It would have been nice to raise that information more explicitly upfront during hotel booking.

The property itself is beautiful with fireplace. The free drinks and snacks at the library lounge is nice. The provide free transport to n from the ski centre.

it’s the furthest Prince chain hotel away from the station. You have to wait for the shuttle bus or call a cab. No drinks provided in the room as you have to have them in the library lounge. Minimal restaurant selection. No convenience store like the Prince West, no laundromat, no hot spring.

Breakfast is amazing whilst the service level of the staff is wonderful. The facilities are a bit tiring but provides good comfort. Love the walk in the surrounding area. Great for a short bike ride.

The overall hotel and rooms may need upgrading. The welcoming drink idea is great but the area serving it is quite packed with customers.

It was helpful to have the courtesy buses to get us to and from the town. We enjoyed the spa which was of a high standard, also the library area with complimentary refreshments and using the complimentary bicycles. The staff were extremely helpful.

The decor in our room was a little worn but everything worked perfectly.

Quite convenient location, good shops and food court, love the hot springs.

Shuttle bus service hours should match the hot springs. My father was enjoying the hot spring at night and missed the last bus service which is about 2 hours earlier than the hot springs closes, ended up with walking in the dark cold night back to the hotel which sits at the corner of the hotel village. But the staff is very helpful to get him back to the hotel safely which is deeply appreciated.

There is shuttle bus from station to all the hotels and ski resort/ hotspring /shopping centre so transportation is not a problem. The view at the room is fantastic. Need reservation for breakfast where you can enjoy a delicious meal with great view.

Grand Prince is the quietest among all the Prince Hotels in Karuizawa. I enjoyed the quietness and relaxing atmosphere. The daily lounge facilities available to all guests from 10am to 8pm was great! The french dinner ( paid) was exquisite and reasonably priced.

None

We had a bit of trouble with the occupants of the room above us (they woke very early and woke us, as well) and when I talked to the staff about it, they were so exceptionally helpful. They promptly changed our rooms, and after that, our stay was phenomenal. It's a wonderful property.