As a family of four with a 2 year old and 4 year old, we were very comfortable at Irago for 4 nights. The breakfast and dinner buffets were excellent, with plenty to choose from (the food options didn't change, but we didn't get bored). The Onsen is beautiful and very family friendly - dads and sons in the pools together. Once you knew the rules of the pool, the swimming was excellent and even had a wading pool for the little one to play in - bring your floaties! The hotel offers an easy to book shuttle service to the surrounding area which was fun to check out. The nearby beach is gorgeous but has extreme waves and undertow. Was a perfect break from the big city trip to Japan

Change the food options. Have better lunch offerings. Make the rules of the pool clear before you enter.

The staff were super warm and welcoming and always ready to help with anything we needed. The Myanmar staff were especially kind and made us feel at home. Thanks to them, we made a pact to come back to Irago every year. It is not just about the place anymore but about the people who made the experience so memorable.

I kindly suggested that it would be helpful to have a staff member with a notice board at the station to guide guests to the shuttle bus, since it was a little difficult for first-time visitors to figure out where the bus was.

Big Breakfast, water sever (eco friendly), upgraded our room for free, amazing views from room and onsen, bar with drinks in lobby (pay extra), friendly staff, pool is clean and fun, shuttle bus from Toyohashi station, view platform on the rooftop for great sunsets and sunrises

Moldy smell in hall way to the room but the the room itself the air was very clean and nice. The hotel is on a hill for the great views, so if you want to go to the beach it’s a 20 minutes hike, in summer very hot so it would be nice if there are shuttle buses to the beach. The pool opening hours are a bit short.

The rooms have a beautiful view. The hotel's interior is clean and smart looking. It was a great size room for a family of 4 (2 adults and 2 children). Our main reason for visiting was the pool and we were not disappointed. The children's pool is shallow and safe with a slide that slides down into the water. The outside area is kept clean.

The staff does not have bilingual ability. You have to pay extra for children's play room and facilities. In house meals are focused on Japanese cuisine. We were especially disappointed in the breakfast - with very little choice for a western pallet (normal eggs, bread, cereal, fruit was not available)

The room itself was average inside, but had amazing views - but what makes this hotel so special is the amazing baths, and the fabulous meals The baths are on the top floor and have panoramic views of the ocean and night sky. There is an outdoor infinity-edge bath - perfect for watching the stars and light house at night; as well multiple indoor baths and spas and saunas. For dinner, it is a buffet, which doesn't sound fantastic and yet it was. There were at least 8 chefs on hand to cook dishes to your specification, and the choice was phenomenal. Plus, all we could drink for 2000y.

The room itself was a little old, but since we spent so little time there, it hardly mattered. The quality of the rest of the hotel made the room irrelevant

The location of the hotel is great, wonderful views of the ocean. Even from the outdoor pool of the onsen. The breakfast is very rich. The staff is very friendly and helpful. We also used the transfer to the train station. Very convenient.

I didn't see any cons.

The hotel is very popular with Japanese families. So, if you have (small) kids, this is the place worth considering. Besides, the view from the outside pool of the onsen over Koijigahama Beach and sea around Kamishima Island is just .... nice.

The infinity onsen was gorgeous, and the view from the rooms and the roof top was incredible! The bus services to collect us from the fery terminal, and drop us off at Toyohashi Station was ideal.

Newly renovated so bedroom, dinner no area and reception area were very modern.

It was unclear how to reserve private bath area. Maybe I missed some information as not everything had English translation. Small bathroom area and towels were really thin. Maybe more sun beds around the pool area would be welcoming to guests.

The room was very clean, the beds are super comfy and they have prepared 3 different kinds of pillows ( 1 hard pillow, 1 feather soft pillow and 1 throw pillow) for each bed which made my sleep very comfortable and relaxing since I am used to sleep using 2 pillows. The view from our room was excellent.

Nothing in particular