About the hotel itself, I have no complaints.

Advance prepayment (possible foreseeable charges) without my permission and without giving my PIN is not my liking. It is a demonstration of mistrust. The hotel should inform in their homepage that it is a family-friendly location so that elder clients should not come. I was disappointed seeing a crying baby at the restaurant among all adults. At the indoor pool near the naked area, there was a child shouting and singing. It is annoying to see that knowing that this hotel is mainly used for meeting participants, conference attendees, and holiday seekers. Babies and children under the ages of 15 should not be allowed in the facilities since all other customers feel badly and each of us pay a lot for some quietness and relief and relaxation and not for distress.

Breakfast was exceptionally good, just about everything you could choose was available on offer. Large selection of different prepared eggs, Müslis, fruit, cheeses, breads and Danish pastries etc. huge selection of Teas, juices and coffees. Indoor pool, Jacuzzi and Sauna were all clean, good size and worked well, unfortunately it was too early in the season to swim outside (April) but the resting area, views into the Wine gardens and into Krems were amazing! Clean towels and refreshments freely available. Excellent location close to the old town, great staff at the bar to mix cocktails, drink a beer or taste local wines! We were also able to store and charge-up our eBikes overnight in the garage which opens directly into the lobby area and is really convenient.

Our room was a standard suite beneath the sloping roof which wasn't a problem for us, however anybody larger than 170cm would have had problems getting in the shower :) otherwise the room was very quiet with a great view, mini-balcony and decent size, with comfortable bed and pillows. So nothing really to complain about.

We came for the Christmas markets & were not disappointed! Nicely appointed room w/terrace & view towards vineyard. Peaceful area on the edge of town. Comfortable beds. Bathrobe & slippers provided. Walking distance (partly downhill) into Krems Old Town. Great location for also touring, for example, the Gottweig Monastery, Durnstein & Melk. Breakfast was very plentiful w/choice of eggs to order. Good coffee at breakfast. Parking just in front of the hotel, though filled up quickly by evening (there is a paid garage). Overall, a fantastic & relaxing stay!

Only ate in the hotel's restaurant once for lunch & the coffee wasn't as good as at breakfast. Also, (and this is not the fault of hotel but the company running the adjoining spa) ... we were disappointed that no massages were offered on the weekend. Also, don't understand why the gas fireplace can't be lit in the evening in the relaxation room at the spa.

A very nice place with many facilities such as pools, a spa, and relaxation rooms. It's a little up on the hill, so having a car is better if you want to travel around. The breakfast is very good, and the tables on the balcony offer a wonderful view of the vineyards and the city in the valley. We took a larger room with a balcony that was very nice. The bathroom is big, the bed is comfortable, there is an espresso machine and a free mini-bar with assorted drinks (sodas and beers).

Minor issues: The air-conditioning system is confusing to set up, occasionally making it too cold. A kettle would also be a welcome addition.

Nice property. Rooms are clean and modern. Pools inside and outside are nice size. Love the outdoor jacuzzi with a beautiful view over the surrounding vineyards. Staff is very nice. Bar is well managed by Jan who a great guy. Spa area and fitness room are all very nice. It’s the best place in town in my opinion. I travel to Krems for work a lot and have tried other places but keep returning here.

The restaurant serves good food but it’s a little pricey and the selection at the bar is limited. The location is nice but it’s a 30min walk to downtown and there is a climb up a hill to get to the hotel. The hotel grew organically over time so its layout is confusing. Signs would help. The bar area is nice but it’s open in the lobby, could be more cosy. How about some music?

The staff were extremely welcome and very helpfull, also liked the spa relaxation area which was very big. The breakfast was rich and everything was tasty

The location of the hotel is a little bit far from the center, espacially coming back to the town, in the spa there is limited space of jacouzy and its busy all the time so i guess they can improve that, also there were missing towels in spa sometimes and some facilities malfunctions

The spa area, pool, outside terrace is wonderful. The rooms are very modern, comfortable and clean. The breakfast was very nice as well. It's a lovely hotel with beautiful views and the staff were very friendly.

Overall we really enjoyed our stay. I think it is slightly odd that they charge for parking a car in their garage. There weren't many options available to park on the road and a lot of space was cordoned off for participants at an event.

The spa area is very relaxing. The saunas are in great shape. Everything is and feels very clean. The staff is friendly and helpful. The location of the hotel is also great.

The gym could use a real pull-up bar and more free weights. I think they should also get another treadmill. The bedrooms have a very nice layout and have everything you need. But the beds are uncomfortable.

Spa is very good, excellent outdoor Jacuzzi, beautiful saunas, overall very friendly staff, excellent location and view, good choice of drinks at lobby bar, all very clean.

As I have booked one of the best, or even the best accomodation (duplex suite), I expected that furniture would be of good quality (not some old sofa and chairs with many stains and all very used), too high price for not renovated duplex suite. Duplex suite has excellent space and should be enjoyable for people which pay for it. At lobby bar in the evening,it is only one member of staff (both nights I had drinks there, excellent and dedicated person), so she or he can not timely fulfill orders and waiting time is not acceptable, and also some light music would make atmosphere better. Hotel kitchen closes at 8pm, which is very early, better would be closing at 9pm.

The hotel is great for relaxation! Very nice location, surrounded by green vineyards. The spa is very nice - pools are on the top floors, with beautiful outside views. The relaxations rooms just call you to unwind. The breakfast is definitely the best we've had in 4 star hotels across the world (the 5 stars are still better)! With chef, that cooks your morning eggs, according to your personal preferences.

The beds are not comfortable enough, can be better. The pillows are very uncomfortable. There are no A/C in the rooms - definitely an issue when the whether becomes hot. The supplied ventilators are not sufficient. Walking up from town is too steep, prefer using a car if you are not in a good shape :-)