Esperanza at the front desk was fantastic. She went out of her way to ensure we had a pleasant stay.

Given the water shortage that many places are experiencing, I felt uncomfortable letting the water run to get hot water.

Perfect location All the time Isaac was very kind and helpful on everything since we arrived until we left Excelente person at the desk

When we shower, water was coming out and got wet all the floor

Registration was super, Thanks to Omar, excellent service.

Breakfast started at 8:30 am, so we walked to the city center to have our breakfast..

The location of the Hotel and the staff.

Nothing, everything was ok.

I liked the breakfast and the staff.

I didn't like the stairs upstairs to my room.

First and foremost, the bed and pillows were very comfortable. The room is very large as well with more than enough space. Unfortunately, that is the good stuff. I arrived at about 1:30 and was told check in was at 3pm. Fair enough. Until I return and later realize I very well may be the only guest. Why make me wait? Second, I specifically booked this hotel and this room for the BATHTUB. It was huge and gorgeous. But I never got to use it as there isnt enough or ANY hot water. Later, I did notice others checking in - their doors slamming at 7am jolted me right out of bed. I could handle all of that - what I absolutely hated was the front door was PADLOCKED 24 hours a day. You had to ring to get in and OUT of the hotel. This was very uncomfortable, not to mention unsafe. I literally felt bad every time I came and went. Lastly, Puebla is such a beautiful city with so many charming neighborhoods. This is not one of them. Nor is it close to Centro. I never felt unsafe but it was somewhat derelict and in comparison with others, kind of depressing. The people who run the hotel work hard and I regret not being able to give them a better review.

Plenty of hot water.