The location being between the centre of town and the black lake was perfect . The facilities- like saunas - were appreciated after a busy day trekking and sightseeing. But the best part was the staff - the two delightful ladies on reception were friendly informative and extremely helpful - but also a big word of thanks to the hotels driver Matteus ,who took us on a Brilliant “ ring of durmitor “ 5 hour jeep tour that we would thoroughly recommend to all staying at the Soa.

The first impression is that the decor and furniture is a bit dated in a 70’s style - but that is a very minor point given all the positives above .

Very polite staff. Room cleaning every day. Clean towels. Excellent and tasty breakfast. Good food in the restaurant and especially pasta with truffles. Amazing location - very close to Black Lake. Wonderful view from the suite on the 3rd floor. Having your own kitchen. Excellent sauna, which is included in the price. A good massage. I really enjoyed my stay at the hotel and speaking as a simple tourist, I would have been satisfied.

Despite the fact that there was a fireplace in the room, there were problems with firewood; it was damp and not the right size for lighting - we had to ask for them, just like matches. The tequila in the restaurant is warm. I heard that they serve pasta and sprinkle it with truffle right in front of the guest and it looks beautiful, but unfortunately the serving was rather modest. The room could use some updating in terms of renovation and furniture. But these are all minor things. I'm just paying attention to it.

Loved this hotel. Location, decor, service was exceptional

Our room has not had a portable air conditioner. It was really hot and that is the only reason it’s not a 10.

We liked the location, near the Black Lake path, not far from a big store and a good restaurant. The hotel restaurant is good. There is a sauna. The staff is kind and helpful. We took a 2 bedrooms appartement. One of the bedrooms was very comfortable, the other was small. The kitchen lacked a lot: no pan, no coffee machine, not a salad bowl, not a cutting board and knife, no kitchen towel and dish soap and sponge…there were only 2 bar chairs for 4 persons and only 2 balcony chairs.

The staff were very nice and helpful. They helped organise tours for us and also helped us get back a bag we had forgotten in a cab to the hotel. The hotel was located very close to the Durmitor national park and only a 10 min walk to the city centre. The black lake was also reachable by foot. It was a very nice hotel with a nice sauna/spa as well. We really enjoyed our stay here and would highly recommend it. In case of any issues the staff were very helpful in resolving them and also gave us free drinks to make up for any delays in sorting the issues.

The food choices were limited for dinner and breakfast which I understand is because they didnt have too many guests at the time and the restaurant had just been recently opened.

Everything about this boutique hotel is stunning! Greeting at the front desk, availability of staff, warmness of the hotel and its amenities, offerings.... from drinks, meals, breakfast (which is a separate story of abundance and delicious home made choices), spa and sauna and massage.... My visit was during not typical season, begging of March, with poor weather conditions in Zabljak, of rainy and chilly days - but the hotel with its coziness made up for the weather. Room was spotlessly clean, warm, with comfortable bed.

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The hotel manager can help you book any excursion/activity in the park. the restaurant was great, and could accommodate my celiac wife (gluten allergy). location was perfect

noticed ants in the hotel room A/C not currently on for the season in rooms

The hotel is a jewel! We were upgraded to an apartment and it was amazing - spacious, comfortable, luxurious. The hotel is small, but has everything - good breakfast, wonderful staff (especially Boyan who was very kind and helpful and recommended many beautiful spots in the area), and a small spa, which is booked individually, so we enjoyed an hour in the spa to ourselves. There is a free parking in front of the hotel and it's close to the black lake. We've had an amazing experience and highly recommend this place.

The breakfast could have been better (more fresh vegetables, for example), but we enjoyed what we've had both mornings. The restaurant is a bit pricey and doesn't offer local cuisine, so the second night we went to dinner to a different place.

Great location, close to city centar but far away so that there's no traffic, it's surrounded by trees and has a big parking lot. Its about 30min stroll to the lake, which is great for traveling with a baby. The food is good, they are accommodating for baby food (whatever we asked to be without salt they made for us, fish, eggs, etc). It has an elevator and rooms are spacious.

The restaurant music is always the same 4 lounge songs.

The food & wine (the quality, presentation, variety and price) was excellent. It was fresh & tasty and breakfast options varied each day. We were also able to have gluten free options available, which was great. All of the staff were friendly, professional & happy to assist. The sauna and steam room were an added bonus and included in the price.

Our room (luxury apartment) was very spacious, but didn’t make the best use of the available space (accessing one side of the bed was quite awkward). However, we very much enjoyed our stay and it wouldn’t prevent us staying again.