My name is Tom Francis, and if you have a couple of minutes, I would like to tell you a story, so please bear with me: The staff picked up my luggage from the cab, while I was paying the driver. They missed one bag because the driver lied saying I only had one bag when in fact I had 2 bags, one was on the floorboard, so I lost the bag. In all truth they should have asked me, not the driver but everyone makes mistakes. It's what they did about it that impressed me to no end. When they discovered that they had lost one of my bags, the most important one. The manager "Wai Yan Soe" called the police and was relentless in his efforts for 2 whole days. They got the footage from the surveillance cameras, identified the car, tracking the car with the help of traffic police, till they found the driver. Upon finding the driver and searching his home, they found he had hidden the bag in his house, the police found it in their search. I had 3 MacBook Air computers that I use for my work as well as my US passport. The driver had the hotel business card from the hotel all the time because I gave it to him so he could call and get directions. The driver could have called the hotel anytime and let us know that he found my bag, but he did not. It took a police search to retrieve my belongings and all this was coordinated by Wei Yan Soe, the manager. Piece of advice in Myanmar, check your luggage every step of the way. The second thing is with the staff at Serene Stay Hotel, you are in safe hands. They had my back!

The power cuts that are all too common these days in Myanmar. However, the hotel has a very healthy generator that takes care of everything, even the air conditioning.

I traveled to Myanmar many times because I love its people and culture. I have been to many hotels as well but Serene Stays has been by far my best stay, the kindness and attitude of the staff, always ready for any need, the best location, in the epicenter of the city means that you can move in any direction and reach your destination in a matter of minutes. Everything works perfectly at Serene Stays. I really wish all hotels were like this.

The hotel is in a good location, the bar is great and like last time the staff were very friendly and helpful.

This time the air in the room was very stale as you couldn't open the window for ventilation. In addition, this time I had to pay in MMK when paying by credit card, although I had been able to pay in USD the week before. The room was therefore about 40% (!!) more expensive due to the poor exchange rate. Nobody could explain to me why I had to pay in MMK this time.

The staff were very helpful and gave recommendations and advise even though they struggle to explain things in English. I enjoy the local dishes at breakfast.

I can hear the noise from the next room. The card machine was not working so I have to withdraw cash to pay for my stay and dinner from the bar.

The location is great - very close to Hledan. The rooms are clean, the Wi-Fi is usually pretty fast, and the staff is very helpful. If you want to save some money the rooms with the shared bathroom are very convenient. If the bathroom on your floor is taken, it’s easy to go up or down a floor and find a free one. Finally this time I had made some mistakes when I booked, but the staff did great in remedying the problem.

I didn't expect that the rooms are more better than I think! The only things is that u have to use toilet at the outside! But u can choose the room type with bathroom according your budget. The rooms are so fantastic and feel likes your own room. Thank you so much SERENE STAYS Hotel and staff! Great Service.

Fantastic Room! Great Service! Rooftop Bar! All of the rooms are high Quality and all of the staffs are high quality service! The service was exceptional as well. Would definitely send our friend there. Rooftop "Original" Bar also amazing u can celebrate a birthday party or staff party or Family dinner weekend. Thanks u so much Serene!

Breakfast. Good AC Decent Wi-Fi Nice roof top bar Value

Frequent power interruptions (prob beyond their control) Lack of hot water at times

I booked for a single room and was upgraded for free to a bigger room :-D

Nothing to be honest, but if there is probably the location because of the traffic and being located outside the main road.

Great location. There are alot of super markets and street foods around their hotel. Front desk staff is extremely efficient, pleasant and helpful. Hope to see u again!