Generally, the staffs were friendly and helpful. E.g., the initial room I was booked into was not prepared and the staff (Chimuanya Mberekpe) was apologetic and prompt in relocating me. The breakfast buffet was excellent.

Unlike the customer service received on ground, the customer service when calling from abroad is poor. The phone numbers provided on hotel website and booking.com are almost unreachable. When finally reached, the attitude is quite laxed. More improvement is required here. The hotel is quite big and it would be handy to have a map of the grounds available in each room. This way individuals do not need to rely on asking questions. Although the staffs were helpful with directions. I did not appreciate the smell coming from the drain in the steam room and as a result did not entirely enjoy the experience.

It's a really nice ambience!

Amazing staff good selection of food Huge property and landscape

Nothing much (i booked a superior room) which was outdated and i pay for an upgrade to get premium room which was new and modern

Comfortable room, great breakfast, friendly and helpful staff

Walking up to our room, we were greeted with a very dirty glass roof top and very untidy surrounding around the roof top. There were way too many mosquitoes along the corridor and by the doors of our rooms that we wondered if the roof top offered a conducive breeding ground. Urgent refurb required in that area

Mr. Daniel Egbuniwe the manager was brilliant!!! Made sure my elderly parents were catered for and made payment for the stay seamless… He’s surely left a good impression in my heart and when I visit Nigeria I will definitely stay here.. Thank you guys!!!! Amazing

Not applicable

everything was cool and nice as I wanted..!

the Room was not much lightning to my satisfaction

One of the best experiences we had in the Abuja continental hotel . Top staff very polite always smiling & helpful. Fast service

Everything up to the mark had no issues at all

I love the newly upgraded room and the safety on the walkway.

I want all walkways to be covered with protectors urgently because of kids and to avoid serious accidents

Room was clean. Very polite and helpful staff. Daniel was especially helpful.

Room was dated and the promised view was a bit disappointing

breakfast and dinner were very good and the staff were very courteous. guest services were very prompt

firstly, the director of communication/marketing was handling a photoshoot at the pool bar. she was invading my privacy as a guest and was quite rude when the feedback was given to her. then the staff at the restaurant should be upfront in asking guests about their drink size instead of automatically serving large size even to kids especially when there’s a difference in price.