We recently had the pleasure of staying at this luxury mountain hotel, and we cannot praise it enough. From the warm and attentive service to the beautifully designed rooms and stunning mountain views, every aspect of our stay was perfect. The attention to detail and the personalized touches made this visit truly memorable. Compared to the same hotel’s location in Islamabad, this one felt much more intimate and personal, offering a unique charm that elevated the entire experience. While it may not boast the same grandeur or opulence as its Islamabad counterpart, the coziness and bespoke service more than made up for it.

My stay at Serena Gilgit was exceptional! The hotel offers top-notch amenities, the staff were professional, attentive, and always ready to assist with any requests. The rooms were spacious, clean, and well-maintained, providing a comfortable retreat after a day of exploring. The restaurant served a variety of delicious dishes, and the overall ambiance of the hotel was calm and relaxing. I thoroughly enjoyed my time here and would definitely recommend Serena Gilgit to anyone visiting the area.

Stayed just one night but already loved this hotel chain, we booked the one in Hunza right after that. The most memorable thing is the staff, especially the reception lady who is very helpful and friendly. Room with balcony is a must, one can spend half a day sitting there just looking at the amazing mountain views.

There was an event at night and the music continued until midnight, soundproofing could be done better.

Responsive and great service. Food served at restaurant was delicious. Hot water was great and wifi was quick. Staff were friendly and allowed us to store our luggages for a few days while we went to Fairy Meadows. Special mention goes to Ayla at the front desk who always had friendly smile on.

BBQ dinner got cancelled without informing guests. Toilet could have better ventilation.

The location was amazing. The rooms were spacious Bathroom facilities were outstanding Liked the balconies Enjoyed the gardens Staff were very hospitable

No sports facilities (tennis court, snooker table) No activities room (games) Not value for money. Should have been all-inclusive Variety of foods (international cuisines)

The views from the hotel, especially from the top floor restaurant, are exquisite. The garden is beautiful too. Everything was great. The staff was super helpful.

Nothing. Everything was great.

one of the best place you can find in Gilgit, very historic place but well preserved. it has a lice lawn which you can see the snow mountian and enjoying a nice of tea under the warm bath of sun light..

mobile signal not good even SCO tower just on the back side of hotel (I use SCO sim)

Everything was good. The city itself doesn’t have many places to visit. But if you go to Gilgit, Serena gilgit is a wonderful place to stay at.

Very clean and comfortable room. Excellent bathroom, great shower. Good breakfast. Professional, friendly and service minder staff. We tot great support in changing money.

Nothing

The Hotel was amazing the sceneries was beautiful , the staff was amazing very polite Tehgeen who was one the restaurant manager she was lovely and very polite she was amazing and her hospitality was amazing..

Everything the staff, hotel services, and the scenery Everything was perfect..