Great location, good mountain views, great place to take pictures.

THE FOOD, Breakfast was good,but other than that, we ordered multiple items for dinner. They were just a ripp off. Average taste. The sockets closer to bed must be checked regularly. The one in my room was a bit damaged & was not working until i adjusted the charger multiple times, Windows were great, but we couldn't keep them open due to mosquitoes & and flies. i highly recommend them to add window screens or nets to sort this problem out. The staff was lovely and helpful, and the service was quick

Amazing location, fantastic views, incredibly serene, great property. Surrounded by mountains, when the call to prayer for Isha is called at the various mosques, the way the sound reverberates is amazing - I would go back just for this experience.

Lacked some amenities like pool. I also felt the property could make better use of the gardens - amazing gardens that I thought would be amazing to have dining experience or breakfast outside. But this wasn’t available. Don’t know if it was because of the season but I felt that would have been amazing

Stay was amazing, it's a nice relaxing quiet place. The hotel, staff and overall stay was very comfortable.We had a slight issue with out card as it was an international card the reception staff accommodated us very well also at the end I left my charger they called me to let me know which was appreciated. The two days we stayed everyone at the hotel is always has a smile and were very polite.

The food at Marco polo could be better & a qawali night like PC bhurbhan would also be great.

Overall, I liked the room, the facilities, the area around the hotel, beautiful scenic views. The food was good at the buffet but not a lot of varieties, just mainly non-veg.

Only one thing I did not like was after checking out if I need a cab it will be available after 2 hours or so. And if you have to leave early you have no other option to walk with your luggage all the way down the hill to the main road, if you did not come on your car.

Breathtaking views and the incredibly helpful staff From the moment I stepped into my room, I was captivated by the panorama with sniw capped mountains, rolling hills and gushing river. Beyond the stunning scenery, the staff were exceptional and humble. Every interaction was met with a genuine smile and a willingness to assist.

I wish I had more time there. Also it was expensive but I found it worthwhile.

A visit was overall a great experience

There was lot of rush in lawn and other open areas due to people who were not actually staying in hotel but had come from outside just for short visit and were busy in taking pictures in every corner of the hotel, causing trouble for other people wanting to use the same facility for leisure.

The staff were exceptional . The property beautiful, the peacocks roaming around were amazing ! The Bazars are crazy busy but shopping is fun ! I would recommend for tourists to go to Neelum Valley and surrounding villages to see the beauty. Locals are incredibly kind, helpful and lovely 💕

Loved everything

Breakfast was excellent over all everything was nice the location is excellent, this was my second visit my family liked it very much the staff is co operative and well behaved, hope to visit next time.

well it is hard to say in MUZAFFARABAD it is the only five star hotel available, the cost is a bit high, the food is excellent and over all everything is fine

Everything was amazing and overall the restaurant food was exceptional quality

I feel that there are some things such as activities that could've been more and shops could be added.

The views from the hotel are incredible, definitely the best thing about this hotel. You’re surrounded by hills and mountains, with stunning views available out of every window. The staff were very welcoming, and couldn’t do more to make you’re trip the best possible. The bed was super comfortable and I loved the tapestries above the bed. made sleeping a beautiful experience. A very relaxing stay!

The facilities in the gym are a little limited, and the only thing missing was a pool.