Brilliant hotel on a prime location. Got upgraded for free with my family and the room was exceptional. Great big beds, sparkly clean washroom and high speed 5G internet. Room service and laundry service was excellent, really quick and convenient services. Got given complimentary fruit basket during our stay too!

Mr Yasar specially to mention and his team at reception was very good and pleasant. Whenever I asked any help from Mr Yasar even off duty also he was fulfilling the needs.

Corridors were noisy as morning cleaning staff etc and even guest children used to make very loud noise while talking which I complained also.. This part should be addressed by management.

good

The staff was illetrate , i call them and asked for complementary breakfast and the staff said yes but later on they charge us 580rs it is non-ethical behaviour . but we paid the charges . so asked them to train their staff .

Staff was extremely friendly. Everyone was always ready to help.

Some of the appliances for example the fridge were not working.

Service is excellent room was also very neat and clean

Nothing

location is ideal

traffic noise

Everything

Nothing

The room facilities were adequate. The room along with the bedsheets was clean

The reception kept on instituting for some extra taxes to be paid. Which I had to decline forcefully. They sid that the taxes shown during booking were that of BOOKING.COM. To which I did not agree, twice.

The location is good on main Murree road and the metro station is right in front of the hotel. Good parking space. The parking guy cleans all the cars in the morning. The price is really low The breakfast in the morning was great and the price was very reasonable. The tea was fantastic.

There was no hot water despite asking several times. The responsible guy said they turn the heater on at 7 pm and open the hot water valve at 11 pm but despite multiple requests they never opened it. There was no hot water in the morning either. There was a heater in the room but it was only turned on after requesting. The bathroom window could not be closed and the room was noisy and cold because of it. Be aware that the hotel is right on a very noisy street and it's not quiet even late at night. The sink drained right onto the floor. The toilet had a perpetual leak. No soap was provided and I had to get my own from an outside store. After complaining to the manager they sent two bars of very low quality soap. The towels were old and torn. No shampoo or anything else. Overall hygiene was very poor and the floor had hair on it.

Nothing really

Pillow covers were torn plus the bed had bugs. Overall very pricy just for a room. Had to call multiple times to get a washroom slipper.