-Customer Service - superb! Everyone is smiling and greeting you, helpful at all times and willing to go beyond like making sure our baggage is assisted and we are not burned by the sun with umbrella :) -Location - at the heart of the city where you can just walk at night to find restaurants, coffee shops and pharmacy -Breakfast - buffet with many choices and everything is delicious -Lobby - with grand piano, unique design and welcoming ambiance -Parking -has ample space -Room - spacious, cold AC, has fridge, cabinet, chairs, tables and a bath tub

-The window in our room (Naga river view) was dirty. I think it was not cleaned for a long time. -Tv remote was not working and has only 1 channel. -The pool is cold during day and night - wish it was heated .

Urban, convenient and good location along a busy street and yet still secluded from the noise and traffic. Close to good restaurants and coffee shops. Rooms are spacious and facilities are clean. Staff are friendly and super helpful. Shout out to the manager and staff of the restaurant. Food is delicious from the breakfast buffet to the dinner offerings/specials.

Not much to complain about, only suggestions for improvement. Rooms and public areas could be updated. Additional places to sit near the pool area and umbrellas by the chairs for shadewill be helpful for guests who want to step out of their room for some fresh air and enjoy the facilities. Pool is mostly occupied by swimming classes and not enough space for guests. Lobby has limited seating.

What i like about the property is the super excellent service from the staff

What i didnt like was i feel like the rooms are not that clean. We had to request to move to another room because our first room has lizard poops and lizard inside. Also the bathtub rubber is black already and the aircon is leaking. When we were transferred to a different room it was a little bit cleaner than the first one but the aircon is still leaking and there were a lot of ants on the table. Nonetheless, our experience was okay.

I watched the workers a lot. Everyone seemed to legitimately care about their specific job. The rooms director happened to be floating from one post to another handling lots of various things. The restaurant Mgr and door man referenced me by name!

Not much it was all good, for what I paid. Actually exceeded expectations for the price

The staff is always fantastic. I love staying here. The customer service is unbeatable. I always feel so special and at home. And i am always well taken care of. They know me by name and know my needs. My stay is always wonderful, and this is why I keep coming back.

The staff was very courteous and helpful. Ian , the shuttle bus driver went out of his way to help me secure a bus ticket to Manila when my Cebgo flight cancelled.

The hotel staffs are friendly and accommodating. They readily respond to your needs. There are restaurants and fast-food nearby. The hotel is clean and well maintained. The beat hotel I've been to in Naga so far😍

Overall it was a great experience

It’s home away from home whenever I stay on this hotel. Very accommodating staff Kudos to Carlo(not sure if that’s his name but he was the concierge that night) who lent me his charger for my phone! Amazing indeed! Missing my mangoes though for bfast.

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Staffs were excellent. The facility needs some face-lifting. The bathtub was so high and I felt it was not safe for use.

The bathroom. Food needs more improvement. Needs to add on kakanin, longganisa, and more.

Thank you for allowing me to checkin early! My flight was cancelled coz of the storm and took an early morning flight. Kind gesture is highly appreciated.

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