We stayed at Casa Veles Hotel for 2 nights, and I must say, the experience exceeded my expectations. From the moment I booked, their prompt responses to my queries made the process smooth and reassuring. The staff were incredibly attentive and went out of their way to assist with every little request, showcasing genuine hospitality. The rooms were modern, clean, well-maintained. I highly recommend Casa Veles for its excellent service and welcoming atmosphere. We would definitely return for another stay!

Needs Improvement: The absence of an elevator made accessing upper floors challenging for guests with mobility concerns. Addressing this aspect could make Casa Veles more comfortable for all travelers including PWDs and elderly guests.

The hotel is relatively new. The room is very spacious, clean, and has a good layout. I like the fact that they're environmentally friendly. They will not give you free water bottles. Instead, there's a water dispenser just by the hallway to refill your own flask or pitcher. They also provided just 2 towels. All you need to do is call the housekeeping to provide you with floor towels. The bed/mattress is 10/10. My husband slept like a log. Location wise, it's safe and quiet in the surrounding areas as it's located within FAB (Freeport Authority of Bataan). It's just a few-minute walk to convenience stores, and about 10-minute walk to Hap Chan Restaurant where we had dinner. Tricycles are also waiting nearby if you want to go downtown. There is also a jeep passing just around the corner if you want a different mode of transportation. There is a parking space too if you will bring your own vehicle. But it is limited to 4-5 slots only and it's on a first-come, first served basis. Street parking is allowed though, so no need to worry about your vehicle.

Breakfast is plated and the serving is quite small. I ordered Bagnet, but could not eat all because they gave me the very fatty part. The free welcome drink (iced tea) is a bit too sweet, so order for extra ice or water.

The customer service is very responsive and very helpful and they were able to assist us and any questions we had.

Nothing, just the weather during the morning we were there (just kidding). Our trip end up very successful.

the staff are super helpful and genuinely friendly the location is great, hidden enough to be peaceful but close enough to amenities the restaurant menu is limited but the food absolutely delicious the iced coffee is a game changer The hotel is very well maintained and has a high standard of cleanliness

even though we extend our stay, it still wasn’t enough!! it’s everything you never knew you needed!! there’s not much of a view but everything else makes up and honestly you’d never notice because it so peaceful

This is a very simple hotel, but well worth your money. It's clean, the staff are friendly, and you get your money's worth. Place is clean, bathroom is spotless. We cannot complain! It's not a resort for a holiday, but it's a very good hotel if you need to be nearby to do other touristy things in the area.

They didn't have an elevator -- and would have been nice to be informed ahead of time, esp. when we requested for special accommodations for our senior parents at time of booking.

Staff was very professional and respectful. The rooms very clean. Only down fall is location. Need to travel 1 hour to mall. There is a small Beach in walking distance. Very good Chinese food restaurant 10 min walk.

Only Beach nearby, shopping must travel 1 hour or so by bus to closest mall and market.

The rooms were clean and modern. They provided slippers, and drinking water, and the staffs were extremely approachable and kind. They made sure we had a pleasant stay.

The breakfast serving is only one plate but you would be pretty full and satisfied.

The staff were friendly and happy, especially the lady with the tribal tattoos. The bed was super comfy by Filipino standards.

the hotel rooms are clean. there are complementary coffee and tea and unlimited drinking water. Plus they help me in ensuring that the bag I left will be sent to me asap. thank you!

You get water in the room for free. Kaffeeteria is downstairs and you can choose breakfast whatever you want.

As a motorbike driver has no parking.